Joe Volponi, President & CEO of California Casualty, speaks about the insurance industry during the coronavirus with David Perry on the “Great Pause” online news program.
As other insurance companies jump to reduce premiums, during the pandemic, Joe explains why a long-term premium relief strategy, like the one California Casualty is taking, has policyholders’ best interest for the future.
Over the last months, we learned to (quickly) shift our communities online — or create entirely new ones where there were none before.
If there are any silver linings to this pandemic, a strengthened sense of connection definitely tops the list. It’s no surprise that the professionals we serve — educators, first responders, nurses, and peace officers — have so often been the ones building community and connection.
Here’s a round-up of some heartwarming and creative ways they’ve brought us together while we’ve had to stay apart.
Times of crisis bring out both the worst and best in people. We’re ever grateful to our American Heroes for bringing their best to their communities and inspiring us all to find ways to connect to and support each other.
This article is furnished by California Casualty, providing auto and home insurance to education professionals, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
As the nation begins to open its doors and more people get back on the road, it’s important — now more than ever — to make safety your number one priority. Not only following all of the traffic laws, but also making sure your vehicle is clean and free of any harmful bacteria or viruses, like coronavirus.
Routine vehicle cleaning and disinfecting will ensure the safety of you and your passengers. So, whether it’s a few trips to the grocery store, getting a much-needed haircut, or returning to the office, as we head into our “new normal,” remember to consistently clean and disinfect your vehicle to help you stay healthy and safe.
Before you start, make sure to suit up in gloves and a facemask, as well as clothes that can be washed as soon as you’re done.
Next, thoroughly clean the most high-touched areas. These include:
And don’t forget other places that you or someone else has touched, such as the seat adjustment controls, grab handles and cup holders.
Just as with washing your hands, you’ll need to (gently) scrub for at least 20 seconds to break down the virus. Disinfectant wipes and other automotive cleaning solutions are your best option for surfaces. If those are not available, use warm, soapy water and dry with a microfiber cloth.
For your seats, leather or upholstery, you can use disinfectant wipes, upholstery cleaner, or a small amount of warm, soapy water. To avoid damage, make sure you aren’t using too much water or scrubbing too aggressively. After washing leather seats, apply a leather conditioner/restorer to keep them from cracking, and let dry. When using any alcohol-based disinfectants, make sure they contain at least 70 percent alcohol.
Finally, make sure to regularly shake out and vacuum your floorboards and mats. These are frequently touched, yet overlooked areas of vehicles that have the potential to carry harmful germs from the bottoms of shoes.
DO NOT USE bleach, hydrogen peroxide, or any ammonia-based cleaning products in your vehicle.
It is always a good idea to keep safety and disinfectant items in your car, especially if you are transporting others. These include:
When you are riding with others or using a rideshare service, it may be impossible to maintain the CDC recommended social distance guidelines. So, when in a car with others, consider wearing your mask and roll down or crack a window. It’s important to let fresh air in because ventilation in cars is usually poor.
If you are riding with someone who is infected but asymptomatic, coronavirus particles can build up inside the cabin, increasing your chances of contracting the virus. Cracking a window will help disperse the particles and decrease your chances of infection.
Customer safety and satisfaction is our main priority. That is why California Casualty partners with Enterprise to handle the vehicle rental needs of our customers during the claims process.
All vehicles rented from Enterprise carry the Complete Clean Pledge – to follow best practices recommended by leading health authorities to ensure your safety. In addition to vacuuming and wipe-down cleaning, between every rental, Enterprise uses a disinfectant to sanitize key areas throughout the entire vehicle. View them here.
For more information on the Complete Clean Pledge and all that Enterprise is doing to help keep our customers safe, please visit their website at https://www.enterprise.com/en/car-rental/on-call-for-all.html
This article is furnished by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Customer Care Representative, Lori Ryan
Hillary has been with us for 4 years and is based in our Colorado office.
Let’s get to learn Lori!
What made you want to work in Customer Service at California Casualty?
When I was applying for my job at California Casualty, I saw an exciting opportunity to work for a company that had “big corporation pay”, with the feel of a smaller “mom and pop” company, that was really focused on customer satisfaction and employee retention.
What is your favorite part about your job?
I enjoy the different ways in which I can impact my customers, whether it’s counseling them on coverage limits or just making the whole experience of dealing with insurance more enjoyable.
I LOVE working for California Casualty because I love our customers. We have such a unique and amazing customer base with our group members. I get to hear their storms of heroism, compassion, and commitment to community, all while helping them navigate and understand their insurance needs and how to protect their assets.
What have you learned in your position at California Casualty?
I’ve learned so much more about different communication styles and how to really reach people on their level, which has translated to me becoming a better communicator in my personal life as well.
What are your favorite activities to do outside of the office?
I enjoy yoga, hiking, crafting, and being a boy-mom to my 7 and 5-year-olds.
We like to get out and explore all that Colorado has to offer in the form of state parks, museums, and delicious food!
Anything else you would like the audience to know about you?
I like to thrift shop and enjoy painting and repurposing old furniture.
I’m a transplant from Texas who is addicted to coffee and makeup.
I love my job so much, I commute 45 miles to work (one way) just to get here! During that drive, I like listening to podcasts about History, True Crime, and Philosophy.
If you want to learn more about Lori or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers
day with firefighte
Together We CAN.
During these trying times, it’s important to know that you are not alone. You have a community of people behind you, encouraging and fighting for you.
Nurses, doctors, and other healthcare professionals are leading the fight on the frontlines against COVID-19, stepping up heroically in the face of incredibly long hours, heartbreaking care cases, and increased personal risk. Peace officers, firefighters, paramedics, and other emergency personnel are on the frontlines risking their own lives to keep our communities safe and in working order during this public health crisis. While teachers, school administrators, and education support professionals have completely changed their teaching strategies to accommodate students so they can stay safe at home and finish out the rest of the school year virtually.
We have never been more thankful for our everyday heroes than we are right now.
The coronavirus pandemic has turned our daily lives upside down, but when we come together as a community- as neighbors, as family, as friends -we are unstoppable. We CAN get through this and we WILL. Together we CAN.
We’d like to extend an extra special thanks to the Firefighters, Police Officers, Teachers, and Nurses who took the time to participate in our Together We CAN video. It is a privilege to hear about your daily experiences throughout the pandemic, firsthand. We appreciate your courage and dedication to helping keep us safe now, more than ever. Thank you.
This video is brought to you by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com. Be sure to check out our Heroes series at https://mycalcas.com/leoheroesvideo/ or visit California Casualty’s YouTube Channel.
The Heroes Video Series was filmed and produced by Wide Awake Films.
If you’re not already following California Casualty, you can find us on Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn.
At California Casualty, our mission is to provide trusted, personalized auto and home insurance protection. exclusively for educators, law enforcement, nurses and firefighters—those who protect, strengthen and enhance the quality of life in American communities.