We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Customer Care Representative, Lori Ryan
Hillary has been with us for 4 years and is based in our Colorado office.
Let’s get to learn Lori!
What made you want to work in Customer Service at California Casualty?
When I was applying for my job at California Casualty, I saw an exciting opportunity to work for a company that had “big corporation pay”, with the feel of a smaller “mom and pop” company, that was really focused on customer satisfaction and employee retention.
What is your favorite part about your job?
I enjoy the different ways in which I can impact my customers, whether it’s counseling them on coverage limits or just making the whole experience of dealing with insurance more enjoyable.
I LOVE working for California Casualty because I love our customers. We have such a unique and amazing customer base with our group members. I get to hear their storms of heroism, compassion, and commitment to community, all while helping them navigate and understand their insurance needs and how to protect their assets.
What have you learned in your position at California Casualty?
I’ve learned so much more about different communication styles and how to really reach people on their level, which has translated to me becoming a better communicator in my personal life as well.
What are your favorite activities to do outside of the office?
I enjoy yoga, hiking, crafting, and being a boy-mom to my 7 and 5-year-olds.
We like to get out and explore all that Colorado has to offer in the form of state parks, museums, and delicious food!
Anything else you would like the audience to know about you?
I like to thrift shop and enjoy painting and repurposing old furniture.
I’m a transplant from Texas who is addicted to coffee and makeup.
I love my job so much, I commute 45 miles to work (one way) just to get here! During that drive, I like listening to podcasts about History, True Crime, and Philosophy.
If you want to learn more about Lori or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers