Spotlighting the Faces Behind CalCas

Spotlighting the Faces Behind CalCas

It’s no secret; we have amazing employees at California Casualty. The Employee Spotlight is a series we created to highlight some of the talented individuals who are dedicated to making California Casualty a great company to do business with and a terrific place to work.

From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, underwriters, partner relations, insurance consultants, and beyond; we are one big family working together for a common goal – to serve you, our policyholders.

Below are just a few of our extraordinary team members who are continuously working to make sure our customers (and fellow employees) have a great experience with California Casualty.

 

Customer Care Specialist, Lori Ryan:

What made you want to work in Customer Service at California Casualty?

When I was applying for my job at California Casualty, I saw an exciting opportunity to work for a company that had “big corporation pay”, with the feel of a smaller “mom and pop” company, that was really focused on customer satisfaction and employee retention.

What is your favorite part about your job?

I enjoy the different ways in which I can impact my customers, whether it’s counseling them on coverage limits or just making the whole experience of dealing with insurance more enjoyable.

I LOVE working for California Casualty because I love our customers. We have such a unique and amazing customer base with our group members. I get to hear their stories of heroism, compassion, and commitment to community, all while helping them navigate and understand their insurance needs and how to protect their assets.

Tell us some fun facts about yourself!

I like to thrift shop and enjoy painting and repurposing old furniture.

I’m a transplant from Texas who is addicted to coffee and makeup.

I love my job so much, I commute 45 miles to work (one way) just to get here! During that drive, I like listening to podcasts about History, True Crime, and Philosophy

 

To read Lori’s Employee Spotlight click here.

 

 

 

Talent Acquisition Specialist, Cal Turner:

What made you want to work in Human Resources at California Casualty?

I wanted to work in this position because it makes such an impact on the company. Finding and selecting the right employees for all of our different positions is very challenging yet very rewarding. When you work hard with a candidate, build relationships, get them engaged in our organization and then watch them grow into their role and become a success, it is very rewarding.

What is your favorite part about your job?

I have many favorite things about my company. I am a proud employee – in staffing, you have to be.  A HUGE part of your job is selling the company to candidates who have never had any contact with us what-so-ever, and you have to truly love the organization you represent. Luckily, I work for the BEST business and it is very easy for me to do.

One thing I love about my company is all the different levels of management and how there is no division within the rest of the company. Everyone from the CEO to Executives to Upper Management are all warm and approachable people. We are all on the same playing field and it becomes obvious as we get to know each other. It is great to be in a company where everyone is connected that way.

I love the people I work with and the audience we represent. All of them. These are some of the best people in the business, and I love to see all the positive attitudes and appreciative people that I interact with each and every day.

Tell us some fun facts about yourself!

I like to run, do yoga, watch movies, and cook!

I have two awesome daughters who are also brilliant. One was passionate about becoming a lawyer and has recently passed the bar. She is now a Public Defender for the State of Colorado. My oldest daughter is a CPA for a respectable firm in Downtown Denver. I am very proud of both of them. They are the best thing I have ever done in my life.

 

To read Cal’s Employee Spotlight click here.

 

 

 

Personal Insurance Consultant, Kevin DeSousa:

What made you want to work as an Insurance Consultant at California Casualty?

I really just enjoy talking to people. It especially feels great when you’re also assisting a customer with a life necessity such as insurance.

 

What is your favorite part about your job?

Besides knowing that we’re helping our teachers, law enforcement officers, firefighters, and nurses!  I enjoy really getting to know our customers, I talk to each person on the phone like I’m talking to one of my family members.  I don’t want to under-insure my family and I also don’t want to over-insure my family; I want to make sure that everyone is paying for what they need to help take the best care of themselves as possible.

 

Tell us some fun facts about yourself!

I enjoy my family and my church family. Anytime we can all get together that is a good day!

I love going camping and enjoying the wilderness, I would say I go fishing, but I have yet to catch anything this season, so we’ll just skip that….

I also enjoy working on updating my house and working in my yard with my small farm.

 To read Kevin’s Employee Spotlight click here.

 

 

 

 

Social Media Marketer, Chloe Biancarelli:

What made you want to work in Social Media at California Casualty?

Well, when I first started at California Casualty I had taken a job as an Administrative Assistant for our Service Department.

I had big plans to work a more low-key job while I got my Masters in Marketing, and then I discovered that there was a Marketing position open here, and I had some experience, so I interviewed for it and the rest is history. Now, I’ve fallen in love with my job and I cannot imagine myself anywhere else.

 

What is your favorite part about your job?

There are so many things that I love about my job. Our audience, the creative freedom, my work family, all of it!\

There is no better feeling than giving back to the heroes in our community, my mom is a dispatcher, so I grew up always being around first responders and going to the sheriff’s office (I still do). AND my aunt and my brother’s girlfriend are also both Teachers. Any profession that puts someone else before themselves, will always have my gratitude and respect. I feel so good knowing that we are putting these heroes, and their needs, first here at CalCas – as they do for others.

Another reason I love my job is the complexity I have as a marketer. Social Media Marketing is often confused with just posting on Facebook and Instagram, but it’s SO much more. Aside from normal social duties, we run mini-campaigns, research and write blogs, communicate with our insured, partner with groups and individuals, strategize creative brand initiatives, sponsor events, design graphics, do video and editing, run our HR Linkedin account, and so much more. Every day is different, and because social is ever-changing, our calendar could literally change at the flip of a switch and you just have to roll with the punches. I love it!

And lastly my work family; we have our own little group of “creative weirdos” in the marketing department here at California Casualty. They make, even the most stressful day, enjoyable. AND we all are absolutely obsessed with our dogs – dog people are the best kind of people.

 

Tell us some fun facts about yourself!

I’m from Southeast Kansas, and I went to college at Pittsburg State University (Gooooo Rillas!).

I’m engaged and getting married in November! My fiancé surprised me by proposing in Seattle last fall in front of the Space Needle AND hired a photographer to capture the whole thing.

I LOVE Christmas and I’ve been to Rockefeller Center at Christmas time – it was amazing.

I will dance terribly to any song that is playing 100% of the time.

 

 

To read Chloe’s Employee Spotlight click here.

 

 

In our growing company of 700+ individuals, Employee Spotlights are posted weekly. Check them out for yourself by following us on LinkedIn at @California Casualty.

We Protect AmeriCAN Heroes – Together We CAN

day with firefighte

 

Together We CAN.

During these trying times, it’s important to know that you are not alone. You have a community of people behind you, encouraging and fighting for you.

Nurses, doctors, and other healthcare professionals are leading the fight on the frontlines against COVID-19, stepping up heroically in the face of incredibly long hours, heartbreaking care cases, and increased personal risk. Peace officers, firefighters, paramedics, and other emergency personnel are on the frontlines risking their own lives to keep our communities safe and in working order during this public health crisis. While teachers, school administrators, and education support professionals have completely changed their teaching strategies to accommodate students so they can stay safe at home and finish out the rest of the school year virtually.

We have never been more thankful for our everyday heroes than we are right now.

The coronavirus pandemic has turned our daily lives upside down, but when we come together as a community- as neighbors, as family, as friends -we are unstoppable. We CAN get through this and we WILL. Together we CAN.

 

We’d like to extend an extra special thanks to the Firefighters, Police Officers, Teachers, and Nurses who took the time to participate in our Together We CAN video. It is a privilege to hear about your daily experiences throughout the pandemic, firsthand. We appreciate your courage and dedication to helping keep us safe now, more than ever. Thank you.

 

This video is brought to you by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com. Be sure to check out our Heroes series at https://mycalcas.com/leoheroesvideo/ or visit California Casualty’s YouTube Channel.

The Heroes Video Series was filmed and produced by Wide Awake Films.
If you’re not already following California Casualty, you can find us on Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn.
At California Casualty, our mission is to provide trusted, personalized auto and home insurance protection.  exclusively for educators, law enforcement, nurses and firefighters—those who protect, strengthen and enhance the quality of life in American communities.

Super Bowl LIV: “Battle of the Offices”

Super Bowl LIV: the San Francisco 49ers vs. the Kansas City Chiefs was a very special game for us here at California Casualty. Not only was it the biggest football game of the year, but it was also the most important to our offices

battle of the offices

As you might know, our headquarters are in San Mateo (SMO), California, 30 minutes outside of San Francisco; however, we also have a service center located in Kansas City (KSC).

So, in honor of both of our favorite teams facing off against each other, we decided to come together and do the same. As a company, we created our own in-office Super Bowl named, “Super Bowl LIV: Battle of the Offices.”

The Battle of the Offices may not have been as aggressive as the big game, but it was every bit as intense, as the offices battled against each other to raise money for local charities. CalCas employees in each office put money down on their Super Bowl favorite, knowing all proceeds would go to a charity in the hometown of the winner.

California

To encourage participation, a CalCas executive in each office agreed to match each donation up to the first $100, but thanks to our amazing employees ‒ and the raffle of a Patrick Mahomes jersey ‒ donations started pouring in and those numbers were quickly bypassed!

Kansas City Cheifs MemeTo keep track of who was in the lead, daily emails were sent to employees, along with some “friendly” trash-talking, of course. As the week went on and anticipation for the Super Bowl grew larger, so did the Battle of the Offices. Remote employees and field marketing managers living in different states even started sending in their donations to join in on the fun.

The offices were neck and neck all the way up until the end, much like the last half of the Super Bowl, but in this battle, California ultimately came out ahead.

The final tally was SMO: $640 – KSC: $623. Making the grand total = $1,263.

However, bragging rights is the only thing SMO will have to show for their victory, because the Kansas City Chiefs won Super Bowl LIV in a come-from-behind victory against the San Francisco 49ers! Meaning all proceeds raised from the Battle of the Offices will go to the Sunflower House, a non-profit children’s advocacy and abuse prevention center in the Kansas City metro area.

Thank you to both offices for all of the hard work you put in to make the Battle of the Offices a success, and congratulations to the Kansas City Chiefs ‒ your Super Bowl LIV Champions!

 

TAKEAWAY: To see what other fun activities California Casualty’s employees enjoy, follow us on Facebook, Instagram or Pinterest and visit our blog at MyCalCas.com.

 

How We’re Listening And Learning From You

How We’re Listening And Learning From You

Your satisfaction is very important to us. We want to work better for you, and we’re asking you to help us accomplish that goal.

For years, we have been measuring your customer service experience, and you have repeatedly given our Customer Service team a 99% satisfaction rating. The Service team celebrates when you tell us that we are meeting your expectations. When you say that we didn’t, they have reviewed their procedures, resulting in new programs, such as our call-back option to avoid long hold times during high call volumes, along with more online opportunities to manage your policies.

You’ve also aided our Claims department, which has implemented new technology to accentuate your customer experience. A major improvement has been the new electronic transfer of funds, providing customers much quicker financial assistance when there is a claim.

We feel it’s crucial that we maintain that level of service, and your insight is invaluable. That’s why California Casualty offers ongoing surveys to customers like you. What you think about what we are doing right, and where we fall short, makes a difference. All the feedback you provide is added to our Net Promoter Score.

The Net Promoter Score helps us stay focused on what you think is important. We review and share your open-ended comments with all levels of the company. You give us a benchmark of what we do right over time, and your constructive criticism helps effect change that benefits customers.

So far, we have completed 15 Net Promoter Score surveys.

“While the trend in the score over time gives some directional information, the real value of the survey is the specific written comments we receive. These highlight the things that we do well, but also show some of the interactions where we could have improved,” said California Casualty CEO and President, Joe Volponi.

Many of those sentiments from the Net Promoter Score are echoed in California Casualty’s Trustpilot reviews. Free and open to all, Trustpilot is considered the most powerful review platform with a mission of bringing people and companies together to create ever-improving experiences for everyone. Trustpilot has recorded more than 71 million reviews, connecting consumers to businesses and improving business engagement and collaboration with consumers.

Your 1,456 reviews of California Casualty on Trustpilot have provided us a real-time measure of what you are thinking. While a majority have been positive, others have assisted us in fixing areas where we fell short in giving you the ultimate customer experience. We invite you to read our Trustpilot reviews and give one of your own at www.trustpilot.com/reviews/calcas.com.

While more than 90% of you have told us that you would recommend California Casualty to family members or colleagues, we still are not satisfied.

We have recently added new ways to measure how we are living up to our promise to give you a great customer experience.

We are now asking you to take a short survey after talking with a Customer Service advisor, determining if we resolved your issue and if you would refer us to others. We are also asking anyone who contacts our Sales team if they were satisfied and if we met their expectations.

If you took part in one of these surveys, thank you.

Engaging with you – listening and learning – is all part of our effort to deliver the best insurance experience that our valued customers and group partners deserve. You work hard to make our communities better, and we appreciate all that you do.

We are an insurance company that cares. That means we are part of people’s lives when the worst happens, and how we handle the task is what makes us different.

TAKEAWAY: Please help us improve by completing the survey offered after contacting California Casualty. You can also find our Trustpilot reviews and connect with us via social media at our blog page, www.mycalcas.com.

 

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Introducing Our Social Media Scientist

Who would have thought that an insurance company would focus on a strong social media presence? We did. After all, it’s a great way to connect with you.

Meet Chloe, our social media scientist.

On a daily basis, Chloe is the online heart of our organization; creating and sharing content, resources, and occasional “aww moments” that inform and entertain you.

“I love social media, and like the rest of the world, I am glued to my phone,” she said. “What attracted me to the job with California Casualty is the writing/blogging involved.”

Working out of our Leawood, Kansas office, Chloe is a Kansas girl who loves the Kansas City Chiefs. She and her fiance, Trevor, also love to travel, go to concerts, and hang out with their dog, Maverick, a 1-year-old border collie mix.

Originally from Cherokee, a small town in southeast Kansas that she describes as “a place with no stoplights, and a 30-minute drive to find a Walmart,” Chloe graduated from Pittsburg State University with a B.A. in Communication/Public Relations and a minor in Marketing. “Through college, I wrote for a blog and I loved it. I remember when my second post got published and there were 20,000 shares – I FREAKED OUT!”

Her goal at California Casualty is to learn more about you and create posts that ignite your interest.

“Let’s face it, insurance can be confusing,” says Chloe. “I try to find facts and details that people may not know about their coverage – like how renters insurance can cost less than college textbooks or how you get free ID theft protection with your policy – anything to make the posts a little more interesting and entice readers to go to our blog to learn more.”

“However, I strongly believe that our insureds don’t want to just see just insurance facts on their feeds. While keeping insurance posts in the mix is important, I like to go with a ‘we get it’ strategy – highlighting that California Casualty understands that teachers work 10-plus hours a day and some days just want a funny classroom meme to make them smile; or that the media sometimes show first responders in a dark light, so here’s an officer breakdancing with a child or a firefighter bringing groceries to the elderly. When you understand the audience and what they want to see, you start seeing engagement go up.”

And, engagement on our various social media platforms is definitely up. Since Chloe took the reins, the numbers have shot up. “Our social engagement has more than doubled since Chloe came on board,” said California Casualty Social and Digital Marketing Manager, Demian Tallman.

Chloe finds it inspiring interacting with audiences across the platforms. “We are very active on all of our social media sites. We love to hear about the difference our policyholders are making in their departments, classrooms, and communities, and we would be happy to feature more of them.”

She also appreciates hearing from and interacting with many of you who have taken the opportunity, via the various social media platforms we offer, to say hi or share with others. One important follower gives Chloe a lot of feedback. It’s her mom, a dispatcher for a county sheriff’s department, who has taught Chloe firsthand about the stress and challenges of being called to work in the middle of the night because of violent storms or missing holidays because of work. “It taught me to have so much respect for dispatchers and their spouses.” Oh, and one of Chloe’s aunts is a high school science and astronomy teacher, who also gives her advice.

You will find many avenues to follow, learn about, and engage with California Casualty.

Chloe’s favorite is Facebook, where there are more than 120,000 followers, but she hopes that you will follow California Casualty on your favorite platform. “That way, they can keep up with news and helpful information pertaining to their professions, which are posted daily. Another cool thing we do on social media (and probably the favorite thing for our readers) is giveaways and contests.”

Here’s a list of where to find us:

Facebook: @CaliforniaCasualty

Twitter: @CalCasInsurance

Instagram: @CalCasInsurance

LinkedIn: @California Casualty (there’s a space between the words)

Pinterest: California Casualty

YouTube: CalCasInsurance

Spotify: Cal Cas

 

Chloe highlighted a couple of her – and your –  favorite posts. One was about a nine-year-old boy who started a GoFundMe and raised $80,000 to purchase bulletproof vests for K9 dogs (“How could anyone not love that?”) that garnered hundreds of likes and shares and reached over 10,000 people. Another is a new page of educator printables, downloadable posters, and interactive activities that are free to use (https://mycalcas.com/printables-for-teachers/).

Chloe added this invitation: “Follow us and enjoy the fun.”

TAKEAWAY: Connect and share with Chloe and California Casualty at our blog, www.mycalcas.com, and scroll down on that page to find the various other social media available.

 

Building Stronger Hearts And Minds

“Learn, Adapt, Grow.”

Our Field Marketing managers are literally the “faces” of California Casualty, visiting schools, fire and police stations, hospitals and healthcare facilities, as well as attending group benefit fairs, orientations and charitable events. Year after year, they strive to improve on their skill sets to provide the best service for you and the groups to which you belong. Learn Adapt Grow

We believe strongly in investing time and effort to help them succeed. To facilitate this effort, our Field team attends a yearly Partner Relations Summer Meeting. The goal of the three-day gathering is to discuss best practices, share success stories, and learn new ideas. This year’s theme was “Learn, Adapt, Grow.”

Some of this year’s highlights included discussions about better time management, the importance of self-care, adapting to challenges in the insurance industry, and enhancing relationships with the groups/vocations that we serve. Our Field representatives came away with new valuable lessons on providing you with exceptional service.

Important breakout sessions included:

  • Understanding insurance fraud and how California Casualty protects customers from being victims of fraudulent activities
  • Products and services that differentiate California Casualty from other insurance companies
  • A refresher of the many tools California Casualty provides for informing group members about their auto and home insurance benefits and how to market them
  • The importance of helping individuals to strengthen our partnerships
  • A wellness presentation on simple tactics to stay healthy and how to be the best for others
  • A recognition ceremony and award presentation for the high achievers of our Partner Relations team

“I am amazed at how hard every one of our team works each day for our affinity groups and their members,” said Midwest Field Team Manager, Rebecca (Becky) Stumpf. “Sharing stories, having a better understanding of our products, and fulfilling our promises provides us better tools to serve and strengthen those partnerships.”

Amy Grosso, Assistant Vice President of Field Relations for the East, noted the value of the meeting to help build team unity and re-energize our Partner Relations team. “This is the one time, each year, that remote-based employees get together to build rapport, introduce new members, and recognize our annual award recipients. They leave this meeting with new ideas and energy that will enhance their relationships in the field and improve productivity,” she said.

Katelyn Hoffman, Field Marketing Manager for Missouri, said, “The amount of time and thought put into this meeting was amazing and truly appreciated. I am proud to be part of such an impressive organization – not only because the company is great, but I love our mission of helping those in public service create better lives for themselves and their families.”

California Field Marketing Manager Chris Renn and Washington Senior Field Marketing Manager Michelle Hawkins both agreed that the time spent at the meeting was not only valuable for them personally, but will enhance their efforts working with you. “I have a lot more tools to provide fresher and more specific information at the right time to better serve my groups,” said Chris.

Michelle added, “I always come back from the meeting with a huge to-do list. I am inspired by my peers to push myself a little more here and there to benefit our valued partners.”

You will soon be seeing our knowledgeable Field team members at your place of work or other work-related events. They will be invigorated to share the many ways California Casualty is looking out for you. They can also give you details on our many giving programs, like the $7,500 Garage Makeover for public safety, $2,500 Academic Award for educators, and the Music and Arts Grants for schools.

We appreciate all that you do, and our people are ready to serve you.

TAKEAWAY: California Casualty Field Marketing team members are in your community to meet you and show the benefits of our auto and home insurance through your affiliation. Learn more about our personalized service at www.calcas.com/why-california-casualty.

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