As 2020 comes to a close, so does a great career for Debbie Hunter-Ellis AVP- Customer Service Manager. Debbie celebrated her 40th anniversary with California Casualty in July and at the end of this year will celebrate her much-deserved retirement.
We recently had the pleasure to (virtually) sit down with Debbie and discuss her life and her career at California Casualty. Here’s what she told us:
“I was born in Natchitoches, Louisiana home to the 1989 hit movie “Steel Magnolias”. I was raised in a military family and lived most of my life in Northern California.San Jose State University, home of the Spartans, is my alma mater. I graduated with a BA degree in Business Management. During college, I worked in the Career Center where I was responsible for organizing the on-campus interviews for graduates seeking employment with corporations in the Silicon Valley and Bay area region. This is where I came across California Casualty, who was recruiting college graduates. The family-owned business and their willingness to hire and train graduates fresh out of school was an attractive attribute.”
Debbie applied and soon started off as a Customer Service Representative in San Jose, where she learned about automobile and home insurance, and how to service customers on their policies.
After eight years in her Customer Service role, she was promoted to Customer Service Supervisor which quickly transitioned to a Customer Service Team Manager. At that time, she moved with California Casualty and had the honor to take part in the opening of our Colorado Springs Service Center.
Debbie said, “The opening of the Service Center was a rewarding experience. As a Customer Service Team Manager, I contributed to the development of processes and procedures, recruiting, guiding, and developing employees while meeting the customer and the company expectations.”Debbie managed a team of 10 – 15 Customer Care Specialist for over 20 years. And each year her team excelled at providing quality customer experience to California Casualty’s affinity group members. “The Customer Service Team Manager position is where I established a solid foundation for continuous learning and leadership development.” she said, “Furthermore; this provided the opportunity for the Customer Service Department Manager where I have been in this leadership role for the past 7 years.”
It’s a very great and rare occurrence when an employee reaches a milestone as great as their 40-year mark. When asked about her past four decades with California Casualty, she said, “I have seen and experienced a lot of positive change during the past 40 years. We have really achieved great heights! It is rare to say you have only worked for one company in your career. I’m humbled and grateful for the amazing opportunity and experience with California Casualty.”
Debbie said she will miss the unique culture that has developed over the years, but the strong relationships and the day-to-day interactions with the Customer Service Management Team and employees will never be forgotten.
And the Customer Service Department will never forget the impact Debbie has had on them. Debbie’s friends and peers, Vice President of Customer Service, Daphne Pavone, and Senior Customer Service and Agency Services Team Manager, Bianca Odom, had a few parting words they wanted to say to, and on behalf of, Debbie as she gets closer to her well-deserved retirement day.
“Debbie Hunter-Ellis is a wonderful person and an amazing co-worker. She cares about her colleagues and has spent her career focused on delivering quality customer service and developing her people. Debbie’s calm and professional demeanor makes her a natural ‘go-to’ for an additional and balanced perspective. I consider Debbie a colleague and a friend. Thank you, Debbie, it has been a true joy working with you! I wish you all of the best in this new chapter of life. -Daphne”
“Ever since I joined the Customer Service Team, Debbie has been a great mentor and friend. She has always been a leader that has demonstrated good judgment and sets an example for others to follow as she is hard-working, fair, honest, dependable, and understanding. I appreciate Debbie more than I could ever express and I’m sad to see her go; although I’m also very excited for this next step in her life. Congratulations Debbie! We will miss you! –Bianca”
In retirement, Debbie plans to spend her days traveling, enjoying outdoor activities, and exploring creative endeavors.
Enjoy every second of it, Debbie, you’ve earned it! We will all miss you and wish you the best. You’ll always be a part of the CalCas family; thank you for 40 years.
We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature SeniorField Marketing Manager, Charlene Rowens.
Charlene has been with us for almost 8 years (her anniversary is next week!) and works remotely for our Partner Relations team.
Let’s get to know Charlene!
What made you want to work as a Field Marketing Manager for California Casualty?
I have an insurance career background, so for me, it was like coming home.
I was also impressed that CalCas worked with American Heroes: educators, law enforcement, firefighters, and nurses. That definitely appealed to me so I applied right away.
What is your favorite part about your job?
I love helping American Heroes save money and use exclusive benefits that are solely for them (auto and home insurance).Our groups work so hard every day to educate our future, keep us safe and healthy, they deserve to be treated special.
I also like that no day is the same. Before Covid, I was somewhere different every day. I could be working in a teacher’s lounge, police briefing, fire station, or a conference. My territory includes Riverside, Pomona, Corona, Norco, San Bernardino, and the high desert as far as Bartow. So, I am usually a road warrior, but that’s fine by me. I love to network and talk about California Casualty Benefits. We really take care of our policyholders.
What have you learned in your position at California Casualty?
Time management; to make sure I give our affinity groups equal attention because it is part of their member benefits and I want to give all an opportunity to use their member benefits.
What are your favorite activities to do outside of the office?
I enjoy the beach, walking, traveling, reading self-help books, and enjoying time with my family!
Anything else you would like the audience to know about you?
I am from the same place as Michael Jackson, Denise Williams, Ernest Lee Thomas, Fred Williamson, Glenn Robinson, Frank Borman, and others I may be forgetting. That city is Gary, Indiana!
I married my college sweetheart!We just celebrated our Silver anniversary and have known each other for 30 years. I have a son 22-years-old just graduated from DePaul University, a double major in Finance and Economics, and a son Senior in high school.
If you want to learn more about Charlene or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers
From Mr. Kitty’s stocking on the mantle to themed doggie sweaters and chew toys under the tree, no holiday is complete without our beloved pets. The more meows (and zoomies), the merrier!
As you start decking the halls and crafting your holiday cooking list, remember there are some foods, décor, and holiday novelty items that may put your pet at risk. Check out these tips to keep them safe, happy, and healthy during all your seasonal festivities.
Tree Safety
Traditional Holiday trees and their trimmings can pose an array of safety and health threats to pets. Here are some common ones to be aware of.
Tinsel is irresistible to many pets, and if ingested, can cause intestinal blockages. Ditch the traditional silver stuff and look for pet-friendly alternatives.
Avoid glass and other ornaments that are sharp. Cats especially will be tempted to swat them off the tree, where they can break and cut paws.
Flocking and artificial snow can be toxic if consumed in larger amounts, so it’s better to avoid them altogether.
Keep ornaments on the upper parts of the tree, out of reach.
Tree water often contains chemicals that extend the life of the tree. These chemicals, in addition to any fertilizers, insecticides, bacteria, and flame retardants, can make the tree water dish a toxic soup. Cover the stand with a tree skirt, aluminum foil, or other material to block off access from pets.
If your pet is partial to chewing pine needles, which can cause intestinal upset, consider a faux tree.
Anchor your tree with a sturdy base, and perhaps even fishing line attached to eye bolts in the ceiling or wall for added stability, to prevent a climbing-and-toppling hazard.
Don’t put gifts under the tree that contain food, as these might be too tempting and sicken a curious (or food-driven) dog.
Consider using a baby gate to keep pets away from the tree.
Decorations and Seasonal Plants
Take care in selecting decorations and plants around your home by keeping the following in mind.
Poinsettias, pine needles, mistletoe, and holly can cause gastrointestinal upset and other problems, and lilies are toxic to cats and can cause kidney failure. Silk and other faux plants make great alternatives.
Glues and adhesives can be toxic, so keep them out of reach.
Watch out for yarn, string, and ribbons, which are often attractive to pets and can cause intestinal blockages.
Switch out live candles/flames for LED lights, which add plenty of holiday warmth without the risk of fire or injury.
Potpourri often contains oils that can be toxic to pets if eaten.
Chewing on electrical cords can cause harm or even death. Unplug cords when not in use and spray them with anti-chew solutions such as Bitter Apple. Check out pet-proof extension cords as well.
Food Dangers
Some pets will go to great lengths to sneak food. In the best cases, this means a holiday dish goes missing; in the worst cases, it can mean sickness or even death of a pet. Stay one step ahead of would-be food thieves with these precautions.
Keep chocolate and other sweets well away from pets – preferably in a cupboard, the fridge, or somewhere else that’s secure.
Do not leave food or alcohol unattended; stealthy pets can swipe them in no time and experience harmful effects.
Avoid bringing home leftovers for pets. Human food – often containing fatty, spicy, or bones – can be hazardous to your pet. Some top offenders include chocolate, coffee, citrus, onions, grapes, nuts, coconut, dairy, and yeast dough.
Being careful doesn’t mean you have to leave your pet out of the festivities – there’s plenty of store-bought or homemade options for special pet treats. Stock up on those for the holidays so they can join the fun.
Entertaining
If you’re planning to host a few guests, remember that get-togethers can stress pets out or upset their routine. Here are some ways to keep them safe and calm.
Give pets a room or space of their own, where they can retreat to if feeling stressed or overwhelmed. Stock it with fresh water, a bed, and their favorite toys.
If celebrating at New Year’s, keep loud noises to a minimum.
Animals sometimes will take advantage of the commotion or act out by getting into cabinets they don’t usually disturb, so be sure to hide away any medications, which can be extremely dangerous to animals.
Keeping your pets safe this season just takes a little creativity, forethought, and a new habit or two. And happily, the pet industry makes all kinds of pet-safe products and novelty items, so keeping the holidays safe for all family members should be easier than ever. Happy holidays!
This article is furnished by California Casualty. We specialize in providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
Although many of us won’t be able to visit friends, family, or loved ones this holiday season, that doesn’t mean we can’t still bring them joy or spread the Yuletide cheer!
Check out these 20 great holiday gift ideas for everyone in your life – no matter where they are.
1. Printable Coupons – Flex your creative muscles by making personalized coupons that can be printed out and redeemed later – for hugs, virtual family time, happy hour or anything, really! For a handmade touch, draw or paint them and send via snail mail or a digital photo.
2. Streaming Service Subscription – These days, there is no shortage of streaming service choices. Would anyone on your list like a subscription for movies, shows or music?
3. Gaming Subscription – Gamers can never get enough gaming time. Make sure you know which app or platform the gamer in your life uses before purchasing.
4. Audiobook Membership – Audiobooks are a great gift for book lovers for several reasons: they can “read” on the go, listen to master storytellers bring books to life, and have access to unlimited audiobooks (for most subscription platforms).
5. Donation – For those who have everything, donating to a cause you know they care about will give them some extra good feels for the holidays.
6. Museum Pass – Many people assume museums are closed, but in fact many have done a ton of work to go virtual. Get your favorite art lover a pass and help them get their art groove on.
7. Online Grocery Shopping Service – Help loved ones stay safe and give them some extra time in their day by gifting a subscription to their favorite grocer.
8. Food Delivery – Go one step beyond groceries and send a subscription for a food delivery service in their area. No dishes to clean, and a hot cooked meal delivered straight to their door? – yes, please!
9. Meal Delivery Kit – Halfway between groceries and food delivery, meal kits take the guesswork out of dinner prep, and will be much appreciated by any home chef.
10. Wine Subscription – Wine lovers on your list will look forward to new arrivals all year long. For those who aren’t partial to wine, check out subscriptions for beer, cheese, olive oil or other specialty foods.
11. Coffee or Tea Subscription – Broaden your favorite coffee or tea drinker’s horizon by getting them something new for their morning ritual.
12. Magazine or Publication Subscription – There’s a publication for everyone – all depending on their interests. Have a friend or family member who’s been wanting a digital newspaper subscription? How about a magazine all about one of their hobbies or interests? A google search for “online newsstand” should spark a ton of ideas.
13. Virtual Yoga or Gym Membership – Taking care of our own health is often last on the to-do list. Keep your loved ones healthy and help them lower their stress by getting them the gift of health.
14. Meditation App – Who couldn’t use a little calm and peace right now? Check out the many meditation apps available and find the perfect ones for your favorite people.
15. Online Learning Subscription – Have any curious, knowledge-thirsty folks in your circle? Send them a subscription for language courses, higher education classes or another online learning opportunity.
16. Subscription For Creative Arts – Creative projects can help keep us inspired and motivated during the long winter months. For the creatives in your life, look into crafting subscriptions, online painting classes, virtual music lessons, and other right-brain endeavors.
17. Virtual Scrapbook – Send friends or family a reminder of great times together (pre-Covid!) by assembling a virtual scrapbook of favorite memories. The great thing about an online versus paper version is that you can include videos in the mix of photos.
18. Makeup or Beauty Subscription – Someday we’ll have a reason to go out again, but in the meantime, receiving a regular beauty box can give a boost to those on your holiday list.
19. Membership – There’s an association or club for just about every passion, hobby or interest. Birding? Definitely. Fishing? Yep. Quilting, classic cars, sculpture? – there’s a club for that!
20. Professional Membership – Give a loved one a career boost by getting them a membership to a professional association in their field.
No doubt – this holiday season looks different than all the years past. But with some flexibility and creativity, we can still connect and celebrate with our loved ones. And surprise them with the perfect gifts! Happy holidays to all!
This article is furnished by California Casualty. We specialize in providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
Extreme weather events are becoming more severe and frequent. If you live in a region that gets snow and ice, these events can easily cause damage to your home, racking up losses and repair costs.
Here are some of the common ones to prepare for, coverage considerations, and how to prevent damage in the first place.
Frozen Pipes
One of the most common sources of wintertime home damage is water damage from frozen pipes. Losses are usually covered under your homeowner’s policy; however, keep in mind that some claims are denied if negligence is found (e.g. proper home temperature wasn’t maintained).
Protect against water damage:
Add extra insulation in attics, basements, and crawl spaces where pipes may be exposed to the cold.
During especially chilly spells, turn faucets on just enough for a very slow drip.
Shut off water to outside hoses and store them inside to protect them from extreme temps.
Read our post for more tips on preventing frozen pipes.
Ice Dams
Ice dams form when snow melts on your roof and refreezes before siphoning off. Once formed, they continue to grow with further melt/refreeze cycles. Over time, ice dams can damage your roof, sometimes springing leaks that let water into your home. While your homeowner’s policy should help cover damage to your roof and home (check your policy for coverage limits and details), it probably won’t cover damage to any personal belongings.
Protect against ice dams:
Remove snow from your roof regularly.
Ventilate your attic so that hot air doesn’t get trapped, warm a spot on your roof, and melt snow that can easily become an ice dam.
Turn down the heat in your home so as to prevent the roof warming that produces ice dams.
Check out our post on winter roof care for more ice dam-prevention tips.
Hail Damage
Roofs and windows are especially susceptible to hail damage. Make sure you understand your coverage and any hail exclusion that may apply. After a storm, inspect your roof for damage right away – remember, if damage goes unnoticed it can cause roof leaks months later that may not be covered.
Protect against hail damage:
Have your roof inspected every year in the fall and repair or replace missing or loose shingles or tiles.
If your area is especially prone to hail storms, look into installing hail-resistant asphalt shingles.
Wind Damage
Severe storms oftentimes bring severe winds. Although sometimes damage can happen with wind directly hitting your home, usually the real danger lies in what the wind can blow into or onto your home.
Protect against wind damage:
Keep up with trimming trees and branches that are leaning, weak, dead, or otherwise compromised or a threat to your home. Check out the top 7 signs of tree health issues here.
Inspect your home’s exterior for loose siding, gutters, and shutters.
Read all our tips on prepping for severe storms.
Injuries From Ice
Black ice is a slipping, injury, and accident risk wherever it forms – on roadways, driveways, walking paths, porches, decks, and steps. If a visitor slips and sustains an injury on your property and decides to sue, are you protected? Liability coverage is usually included as part of homeowners insurance and would kick in, in this case, to help with the person’s medical bills as well as your legal costs. That said, check with your agent to review your coverage limits and conditions.
Protect against black ice:
Be vigilant about snow shoveling so that snow doesn’t melt and refreeze on high-(foot)traffic areas.
Clear your gutters so that water goes down the spout like it’s supposed to, instead of onto walking paths.
See our article for more black ice safety tips.
Roof Collapse
Roofs can collapse if the weight of ice or snow on them is too much to bear. Insurance may help cover the cost of repairing or replacing a damaged or destroyed roof. And if your house is uninhabitable as a result, it may cover additional living expenses and/or hotel. Check to make sure you understand what your policy covers, as well as all limits and terms.
Protect against collapse:
Have regular annual roof inspections so you are aware of and can fix any issues that can cause structural vulnerabilities, weak spots, or problem areas.
If snow is piled too high for you to remove, or if your home is taller than a single story, look into hiring a professional snow removal service.
If you already have ice dams, get them removed professionally asap – ice dams can cause serious and costly damage.
Wintertime damage to your home can happen before you’ve even had time to think about it – and by then, it’s usually too late and you’re looking at losses, repairs, and the claims process. Protect your home before the storms roll in by making sure you’re covered and – even more important – have the kind of coverage you need.
This article is furnished by California Casualty. We specialize in providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
As 2020 comes to a close, so does a great career for Debbie Hunter-Ellis AVP- Customer Service Manager. Debbie celebrated her 40th anniversary with California Casualty in July and at the end of this year will celebrate her much-deserved retirement.
