As 2020 comes to a close, so does a great career for Debbie Hunter-Ellis AVP- Customer Service Manager. Debbie celebrated her 40th anniversary with California Casualty in July and at the end of this year will celebrate her much-deserved retirement.
We recently had the pleasure to (virtually) sit down with Debbie and discuss her life and her career at California Casualty. Here’s what she told us:
“I was born in Natchitoches, Louisiana home to the 1989 hit movie “Steel Magnolias”. I was raised in a military family and lived most of my life in Northern California. San Jose State University, home of the Spartans, is my alma mater. I graduated with a BA degree in Business Management. During college, I worked in the Career Center where I was responsible for organizing the on-campus interviews for graduates seeking employment with corporations in the Silicon Valley and Bay area region. This is where I came across California Casualty, who was recruiting college graduates. The family-owned business and their willingness to hire and train graduates fresh out of school was an attractive attribute.”
Debbie applied and soon started off as a Customer Service Representative in San Jose, where she learned about automobile and home insurance, and how to service customers on their policies.
After eight years in her Customer Service role, she was promoted to Customer Service Supervisor which quickly transitioned to a Customer Service Team Manager. At that time, she moved with California Casualty and had the honor to take part in the opening of our Colorado Springs Service Center.
Debbie said, “The opening of the Service Center was a rewarding experience. As a Customer Service Team Manager, I contributed to the development of processes and procedures, recruiting, guiding, and developing employees while meeting the customer and the company expectations.” Debbie managed a team of 10 – 15 Customer Care Specialist for over 20 years. And each year her team excelled at providing quality customer experience to California Casualty’s affinity group members. “The Customer Service Team Manager position is where I established a solid foundation for continuous learning and leadership development.” she said, “Furthermore; this provided the opportunity for the Customer Service Department Manager where I have been in this leadership role for the past 7 years.”
It’s a very great and rare occurrence when an employee reaches a milestone as great as their 40-year mark. When asked about her past four decades with California Casualty, she said, “I have seen and experienced a lot of positive change during the past 40 years. We have really achieved great heights! It is rare to say you have only worked for one company in your career. I’m humbled and grateful for the amazing opportunity and experience with California Casualty.”
Debbie said she will miss the unique culture that has developed over the years, but the strong relationships and the day-to-day interactions with the Customer Service Management Team and employees will never be forgotten.
And the Customer Service Department will never forget the impact Debbie has had on them. Debbie’s friends and peers, Vice President of Customer Service, Daphne Pavone, and Senior Customer Service and Agency Services Team Manager, Bianca Odom, had a few parting words they wanted to say to, and on behalf of, Debbie as she gets closer to her well-deserved retirement day.
“Debbie Hunter-Ellis is a wonderful person and an amazing co-worker. She cares about her colleagues and has spent her career focused on delivering quality customer service and developing her people. Debbie’s calm and professional demeanor makes her a natural ‘go-to’ for an additional and balanced perspective. I consider Debbie a colleague and a friend. Thank you, Debbie, it has been a true joy working with you! I wish you all of the best in this new chapter of life. -Daphne”
“Ever since I joined the Customer Service Team, Debbie has been a great mentor and friend. She has always been a leader that has demonstrated good judgment and sets an example for others to follow as she is hard-working, fair, honest, dependable, and understanding. I appreciate Debbie more than I could ever express and I’m sad to see her go; although I’m also very excited for this next step in her life. Congratulations Debbie! We will miss you! –Bianca”
In retirement, Debbie plans to spend her days traveling, enjoying outdoor activities, and exploring creative endeavors.
Enjoy every second of it, Debbie, you’ve earned it! We will all miss you and wish you the best. You’ll always be a part of the CalCas family; thank you for 40 years.
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