Our Customer Service is Here to Stay

Our team at California Casualty remains focused on the appreciation, motivation, and recognition of our amazing employees.

As an organization over a century old, family-owned, and steeped in tradition, we know that honoring the drive and accomplishments of our workforce makes a difference to you, to us, and especially to them.

Every employee is essential to the success of our organization. And in this Behind the Scenes, we take a look at our Customer Service Department and their efforts to continually build a strong team of insurance professionals.

Through our Emerging Leaders program, we have identified the technical and behavioral competencies necessary to be successful in a Customer Service leadership role. We aligned these competencies with a curriculum and a tracking guide that our Team Managers use when leading development planning sessions.

This curriculum utilizes both internal resources and professional designations such as the Associate in Insurance Services designation offered by The Institutes Risk & Insurance Knowledge Group.

In 2021, we rolled out a self-paced individual study program consisting of articles, book summaries, reflection pages, and collaboration groups. The program has been well-received and continues to grow.

In the last year, we’ve been honored to watch a few of our brightest stars earn promotions within the company. Tonya Turentine and Meredith Savage were promoted to Service Team Managers, Darrah Zinn to Rating and Underwriting Systems Analyst, and Amber Ferrell and Alyson Proctor to Learning and Development Instructors.

We also have several others working through a development plan to become the next generation of Senior Customer Care Specialists.

To see more California Casualty employees celebrated for their role in our organization, please visit: https://bit.ly/3v5TCvd 

This article is furnished by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.