California Casualty recognizes employees who have made a significant impact on how our organization does business as your insurance partner with two annual awards.
The Thomas R. Brown Pride in the Code Award is a tribute to Tom Brown, recognizing employees for outstanding contributions that reflect one or more of the company’s five core values drawn from the California Casualty Code: Acting with Integrity, Fulfilling our Promises, Providing Exceptional Service, Pursuing Excellence through Learning and Working as a Team.
Throughout the year, employees can be nominated by their peers to receive a PRIDE in the Code award. Quarterly award winners are selected from among all employees receiving a PRIDE in the Code award during a particular quarter. The highlight each year is when one of the quarterly winners is selected for the annual Thomas R. Brown PRIDE in the Code award.
The Carl G. Brown Jr. Award of Excellence, considered California Casualty’s highest honor, is given to those who exemplify the value of Carl G. Brown Jr. – author of the California Casualty Code – who, over his 40 years of service, tirelessly dedicated his time, talent and energy to the company and the community.
Each year, in keeping with Mr. Brown’s deep personal commitment to responsibility and achievement in both these areas, the award is presented to an employee in recognition of excellence in their contributions to California Casualty and their local community.
The 2020 recipient of the Thomas R. Brown Pride in the Code Award is Carleen N., Senior Communications Systems Analyst, for Providing Exceptional Service.
Carleen went above and beyond to help our employees work through phone and workspace issues at the outset of the COVID-19 pandemic. She was instrumental in assisting employees in many areas of the company to set up workspaces at home. Carleen solved numerous work-from-home phone issues, helped departments learn how to use our enterprise videoconferencing solution, and supported employees coming back into the office.
In addition to demonstrating the value of Providing Exceptional Service, Carleen is also someone who lives our core value of Working as a Team. One of her PRIDE in the Code nominators, Lisa P., said, “Carleen worked with so many employees with varying levels of system expertise. She was always patient and kind, with a positive attitude the entire time.” Another of her nominators, Greg F., added, “Carleen was willing to do whatever it took, working later in the evenings and on weekends as well!”
Managers and team leaders across the company recognize that Carleen’s expertise and dedication have helped their teams deliver for California Casualty’s policyholders in this difficult time, when nurses, law enforcement, firefighters, and educators are being stretched to do their jobs in ways that would have seemed unimaginable a year ago. Mike McCormick stated, “We have been able to continue to be available to our group members through it all because of Carleen’s responsiveness in working with our team!”
The Sales Leadership Team summed it up well: “We are so appreciative of Carleen and wanted to recognize her for the difference she makes. Thank you, Carleen!”
The 2020 recipient of the Carl G. Brown Jr. Award of Excellence is Todd B., Senior Vice President-Underwriting Operations/ Analysis & Corporate Legal.
Todd started his CCMC career in the Colorado Service Center in 1998, excelling as a Sales Representative and as a Sales Team Manager. From 2003 to 2012, a period that included his election to Vice President in 2009, Todd had responsibility for various combinations of the following departments: Underwriting Operations, Service, Sales, and Direct Mail/Marketing Services. After a brief hiatus of just over one year as a self-employed entrepreneur, Todd returned to California Casualty in 2013 as Manager of Home Office Underwriting. Over the next few years, Todd gained responsibility for Underwriting Quality Assurance and Underwriting Operations, and he was re-elected Vice President in 2017. In 2020, Todd’s responsibilities were further expanded to add Corporate Legal and Licensing, and in December 2020 he was elected Senior Vice President.
Todd is a true champion of continuing education, personally earning seven insurance designations including his CPCU. He has successfully encouraged his staff to do the same as a way to increase their knowledge and elevate their expertise, through learning and obtaining the designations to reflect their achievements and their professionalism. On the application submitted for this award, Todd’s nominators stated, “With the value, he has set on education, it is no surprise that Underwriting has experienced a large number of employees receiving designations over the past few years with more in the works.” We are proud of the many employees in Underwriting and throughout the company who have risen to the challenge of boosting their knowledge and expertise, as California Casualty moves forward in a rapidly changing personal lines marketplace.
Todd is a “skilled and enthusiastic communicator” who is “able to gain buy-in by others for procedure changes and project implementations.” The key to his success is that his “openness to creative solutions is contagious and is a great gift Todd provides to those he interacts with.” Todd has always been open to new processes and innovations, leading or collaborating with others on many projects that have positively impacted California Casualty and how we do business. Todd is a bowhunter who has held leadership positions in organizations dedicated to conservation and record keeping. He has served as a director on the board of the Colorado Bowhunters Association, from which he received the 2018 CBA Bowhunter of the Year award, a lifetime achievement award, for his many hours of service and efforts. Todd has also served as a director of the Rocky Mountain Bighorn Society and of Pope & Young, the largest bowhunting organization in North America.
Please join us in congratulating Todd!
This article is furnished by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
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