Our Field Marketing managers are literally the “faces” of California Casualty, visiting schools, fire and police stations, hospitals and healthcare facilities, as well as attending group benefit fairs, orientations and charitable events. Year after year, they strive to improve on their skill sets to provide the best service for you and the groups to which you belong. Learn Adapt Grow
We believe strongly in investing time and effort to help them succeed. To facilitate this effort, our Field team attends a yearly Partner Relations Summer Meeting. The goal of the three-day gathering is to discuss best practices, share success stories, and learn new ideas. This year’s theme was “Learn, Adapt, Grow.”
Some of this year’s highlights included discussions about better time management, the importance of self-care, adapting to challenges in the insurance industry, and enhancing relationships with the groups/vocations that we serve. Our Field representatives came away with new valuable lessons on providing you with exceptional service.
Important breakout sessions included:
Understanding insurance fraud and how California Casualty protects customers from being victims of fraudulent activities
Products and services that differentiate California Casualty from other insurance companies
A refresher of the many tools California Casualty provides for informing group members about their auto and home insurance benefits and how to market them
The importance of helping individuals to strengthen our partnerships
A wellness presentation on simple tactics to stay healthy and how to be the best for others
A recognition ceremony and award presentation for the high achievers of our Partner Relations team
“I am amazed at how hard every one of our team works each day for our affinity groups and their members,” said Midwest Field Team Manager, Rebecca (Becky) Stumpf. “Sharing stories, having a better understanding of our products, and fulfilling our promises provides us better tools to serve and strengthen those partnerships.”
Amy Grosso, Assistant Vice President of Field Relations for the East, noted the value of the meeting to help build team unity and re-energize our Partner Relations team. “This is the one time, each year, that remote-based employees get together to build rapport, introduce new members, and recognize our annual award recipients. They leave this meeting with new ideas and energy that will enhance their relationships in the field and improve productivity,” she said.
Katelyn Hoffman, Field Marketing Manager for Missouri, said, “The amount of time and thought put into this meeting was amazing and truly appreciated. I am proud to be part of such an impressive organization – not only because the company is great, but I love our mission of helping those in public service create better lives for themselves and their families.”
California Field Marketing Manager Chris Renn and Washington Senior Field Marketing Manager Michelle Hawkins both agreed that the time spent at the meeting was not only valuable for them personally, but will enhance their efforts working with you. “I have a lot more tools to provide fresher and more specific information at the right time to better serve my groups,” said Chris.
Michelle added, “I always come back from the meeting with a huge to-do list. I am inspired by my peers to push myself a little more here and there to benefit our valued partners.”
You will soon be seeing our knowledgeable Field team members at your place of work or other work-related events. They will be invigorated to share the many ways California Casualty is looking out for you. They can also give you details on our many giving programs, like the $7,500 Garage Makeover for public safety, $2,500 Academic Award for educators, and the Music and Arts Grants for schools.
We appreciate all that you do, and our people are ready to serve you.
TAKEAWAY: California Casualty Field Marketing team members are in your community to meet you and show the benefits of our auto and home insurance through your affiliation. Learn more about our personalized service at www.calcas.com/why-california-casualty.
One of the keys to California Casualty’s success over the past 105 years is our Field Marketing team. They are literally the “faces” of California Casualty, visiting schools, fire and police stations, hospitals and healthcare facilities, as well as attending group benefit fairs, orientations and charitable events. They strive, year after year, to improve their skill set to provide the best service for members and the groups they belong to. California Casualty believes strongly in investing time and effort to help them succeed.
To facilitate this effort, our Field Marketing managers attend a yearly Partner Relations Summer Meeting. The goal of the three-day gathering is to discuss best practices, compare success stories, and learn new ideas. This year’s theme was “Learn, Adapt, Grow.”
Some of this year’s highlights included discussions better time management, the importance of self-care, and adapting to challenges in the insurance industry and the groups/vocations that we serve. Our Field representatives were given valuable lessons on individual changes they can make to help them provide you with more exceptional service, claims help, new products, and to communicate the value and benefits available for your specific needs.
“I am amazed how hard every one of the Partner Relations members works each day for our partners and their members,” said Midwest Field Team Manager, Rebecca Stumpf. “Sharing stories, having a better understanding of our products, and following up on our promise to help group members gives us all better tools to serve our groups, thus strengthening our ties with those groups.”
Amy Grosso, Field Team Manager for the East, noted the value of the meeting to help build team-unity and re-energize our Partner Relations team. “This is the one time, each year, that remote based employees get together to build rapport, introduce new team members, and recognize our annual award recipients. They leave this meeting with new ideas and energy that will enhance their relationships in the field and improve productivity,” she said.
Katelyn Hoffman, Field Marketing Manager for Missouri, feels that the training will benefit her and the partner organizations that she works with. “The amount of time and thought put into this meeting was amazing and truly appreciated. I am proud to be part of such an amazing organization – not only because the company is great, but I love our mission of helping those in public service create better lives for themselves and their families.”
California Field Marketing Manager Chris Renn and Washington Senior Field Marketing Manager Michelle Hawkins both agree that the time spent at the meeting was not only valuable for them personally, but for their efforts working with you. “I have a lot more tools to provide better, fresher, and more specific information at the right time to better serve my groups,” said Chris.
Michelle added, “I always come back from the meeting with a huge to-do list. I am inspired by my peers to push myself a little more here and there to benefit our valued partners.”
And, first-year New Jersey representative, Nikisha Feliciano, observed that the meeting has given her a new confidence in her role. “It was great to meet my colleagues and share different scenarios on how to be better at our job. I have a better understanding of our company and what it represents.”
Nikisha added that as a new employee, “I am honored to work with such an amazing group of people, and I am very grateful for the training and opportunities that have been offered to help me be more successful.”
We appreciate all that you do. Our employees are ready to provide you with the quality service and special benefits that you deserve.
TAKEAWAY: California Casualty Field Marketing team members are in your community to meet you and show the benefits of our auto and home insurance through your affiliation. Learn more about our personal touch at: calcas.com/why-california-casualty.
You always amaze us. From great achievements, awards, and celebrations, you impress us with all of your many accomplishments. We’ve been lucky to be there with you for many of them.
California Casualty contingent and California Superintendent of Public Instruction, Tony Thurmond, celebrating Distinguished Schools with Mickey and Minnie Mouse
On the education side, California Casualty is proud to sponsor the California Distinguished Schools Awards and Gala. It was a thrilling night at Disneyland in April, as we honored the 162 public middle and high schools and 18 districts that were named 2019 Distinguished Schools and Exemplary Districts.
California Superintendent of Public Instruction, Tony Thurmond, thanked California Casualty for its help. “We couldn’t provide this platform of acknowledgement without our partnership with California Casualty, a long-time sponsor of our California School Recognition Program,” he said.
Nina Ericksen presenting the Distinguished School banner to Medea Creek Middle School
Our CEO, Beau Brown, expressed how fortunate we were to be a part of the special event. “We are elated to join the Department of Education, California Teachers Association and the Association of California School Administrators in congratulating all of the schools and districts being honored, especially the dedicated staff who worked so hard for this designation. Their dedication and innovative leadership has helped California continue to be one of the top states preparing students for graduation, college and beyond.”
Athletics Grant presentation at Lewis Middle School
Also in April, we announced the 64 public middle schools and high schools in 32 states that were recipients of the 2019 Thomas R. Brown Athletics Grants. A total of $67,149 was awarded this year to help schools affected by tight budgets purchase equipment, improve safety or provide new uniforms. A couple examples included Lewis Middle School in CA, where the grant will help provide uniforms that will be shared by the basketball, cross country and Special Olympics teams, and Meadville Area High School in PA, where the baseball team will buy safety equipment and update the scoreboard.
California Casualty is also a proud supporter of the Create Real Impact Contest, which awards students ages 14-22 for their creative works to spread the word about the dangers of distracted driving. Educational Grants totaling $12,000 were awarded in the 2019 Spring contest, including Caden Turner’s $1,500 grand prize for his video, “Listen Up.” The Missouri teen was honored during a district school board meeting in April.
Other grand prize recipients were:
Ashlee Walkowiak, WI, in the writing category for her work titled, “Be Different”
Everen Graves, CA, in the music category for the song “So Much to Live For”
Lindsey Sanchez, GA, in the art category for the poster “Camera Filters”
Information about the Create Real Impact Contest and the Spring 2019 winners can be found at www.createrealimpact.com.
Karen and Field Marketing Manager DeeDee Tempeleton
And because nurses give so much, California Casualty gives back with the $1,000 Nurse’s Night Out award. Medford, Oregon ICU nurse Karen Dwyer was the most recent winner. At the check presentation in May, Karen said she will use the funds to buy a new bicycle for an upcoming cross country bike trip. “It makes me feel good to receive this honor, and it’s a wonderful way to show appreciation for the caring we give to people – especially as we start Nurses Week,” she said.
Oregon & Ohio nurses can apply for the next Nurse’s Night Out at www.nursesnight.com.
Tanya and NVFC’s Bob Timko with Jr. Firefighter recipient Robert Dowd
California Casualty has worked with firefighter organizations since 1974. We’ve provided support for various trainings, benefits and activities, as well as Firehouse Makeovers and Work Hard/Play Hard giveaways.
An important program that California Casualty sponsors is the National Volunteer Fire Council’s annual Junior Firefighter and Junior Firefighter Program of the Year Awards. The 2019 recipients are Robert Dowd and the Westport, Massachusetts Fire Department’s Explorer Post #744. California Casualty’s Account Relations Manager, Tanya Rigsby, helped present Robert’s award at the NVFC awards gala at the end of April. Robert remarked that it was nice to be recognized for the hard work he’s put into the fire service, and how important it is that California Casualty helps in the effort to develop future fire professionals. “The support that I have received from California Casualty has been unparalleled, and it has pushed me harder to be my best and helped me focus on reaching future goals that will put me at an advantage in life,” he said.
We also ask a lot from our law enforcement officers, with all too many losing their lives as they do their jobs. It is important that we remember and honor those who give the ultimate sacrifice.
National Law Enforcement Memorial Ceremony
California Casualty was proud, once again, to attend the National Law Enforcement Memorial and help sponsor the National Association of Police Organizations (NAPO) TOP COPS awards.
Vice President of Partner Relations, Roxanne Dean, and Alina Fayerman, Account Relations Manager, represented the company as family, friends and the public honored 371 fallen officers from 2018 at the nation’s capital.
Roxanne and Alina were also present as the TOP COP Awards were presented to law enforcement officers from 10 federal, state, county, tribal and local agencies from across the country, for actions from the previous year that went above and beyond the call of duty.
California Casualty salutes the law enforcement officers for all the work they do to make a difference for their communities.
You all do extraordinary things, and California Casualty continues to thank you for your hard work. Educators have until June 30 to apply for a Music and Arts Grant at www.calcasmusicartsgrant.com, and until July 12 for a $7,500 School Lounge Makeover at www.NewSchoolLounge.com. First responders can enter to win a $7,500 Garage Makeover from California Casualty at www.Contest4Heroes.com. Pass the information on to your colleagues too. The entry deadline is October.
TAKEAWAY:
Learn more about the many resources and ways we honor the professions we serve at our blog, https://mycalcas.com.
When something happens to your vehicle, it’s an unexpected and unappreciated disruption to your life. We often take for granted the convenience our vehicle provides – until it is out of commission following an accident or other covered claim. That’s why you need rental car reimbursement.
Rental car reimbursement, also known as rental car coverage or transportation expense, is a wonderful feature of your auto insurance. When added to your policy that already has collision and comprehensive, it pays the cost of renting a vehicle until repairs from a covered accident or loss are completed on your ride.
Did you know?
Insurance will only reimburse you for the daily rental rate. Other expenses, such as the cost of gas or security deposit for the car, are typically your responsibility.
The rental car company can bill the insurer directly if you choose one that partners with your insurer.
Lower rental rates are available to those involved in an accident, but you must let the rental agent know that you are renting due to an accident.
There are typically two types of parameters for reimbursing your temporary rental: a daily rate and a per-claim limit.
Choosing the right amount of rental reimbursement is important. Some insureds may need only the minimum coverage amount while others may need more.
If you have a large family that requires a larger SUV or van to commute to work, school and all of the extracurricular events your family participates in, then you should consider a higher amount of rental car reimbursement. Also, take into account where you live. What are the going rates for a rental car, truck or SUV that would fit your needs should your personal vehicle be out of commission for a number of days? Be sure you have the limits that make sense for your needs.
An accident is disruptive enough; having the right rental reimbursement coverage will save you time, money and headaches while you’re getting your vehicle back on the road.
TAKEAWAY:
A California Casualty advisor is ready to give you a policy review, make sure that you have comprehensive and collision coverage, and check the amount you have for rental car reimbursement. Give a call today at 1.800.800.9410 option 3, or visit www.calcas.com/customer-service.
This Behind the Scenes has a different angle than in previous issues. Instead of highlighting what we do, we want to take a moment to show you an inspiring project that highlights what you do.
California Casualty has worked with first responder groups for decades. As your insurance provider, we know you as fathers, mothers, sisters and brothers – real people who dedicate themselves to making a difference for the world we live in.
To invite others to share our admiration for all that you do, we recently launched a video series that captures a behind-the-scenes look at those in uniform. Filmed by Wide Awake Films, the uplifting videos feature heartwarming interactions between first responders and children in their community.
In A Day With Law Enforcement, two kids, Jayden and Giselle, got the chance of a lifetime – spending a day meeting and riding with police officers. The videos highlight the interactions that broke down preconceived notions, and allowed the children to view police officers as real people.
“They were really nice…when you actually get to meet a cop – actually meet them – like others say, ‘you never judge a book by its cover,’” said Jayden.
“They’re just trying to do their job and they are putting their life on the line,” added Giselle.
In the other series, A Day With Firefighters, viewers are treated to 8-year-old Journey’s incredible day riding in a fire truck, meeting firefighters – from recruits to the fire chief – and showing his stop-drop-and-roll move.
“I think if I got to do what he did today when I was eight years old, it would have opened my eyes,” said one firefighter. “The community is only as good as the people who protect and service it…we all have a part in making our community a good place to live. It was a rewarding day for the both of us.”
“They have to be very brave because they are close to the fire and stuff,” said Journey. “Today was a very good day,” he added.
“We’ve worked with first responders for 50 years and are proud to give a glimpse of the people making a real difference for our communities,” said California Casualty Social Media Manager, Demian Tallman.
So far, there have been almost 367,000 views of the videos. You can see for yourself how Jayden and Giselle felt after their day-in-the-life at https://mycalcas.com/leoheroesvideo/.
CSFA’s Joe Stewart, Bob Hamilton and Executive Director Gene Gantt with California Casualty’s Tami Phillips and Roxanne Dean
At California Casualty, we pride ourselves on being there when you need help, or to celebrate your achievements. Recently, we have done both.
Helpful Giving
The terrible fire in Paradise, California, destroyed the entire community, including homes of many law enforcement officers and firefighters who faced the flames to protect others. The California Casualty CARES Committee, which assists the many groups we serve, donated to the North Valley Community Foundation Camp Fire Relief Fund, at the behest of the California State Firefighters’ Association. The fund aids public safety employees whose homes were destroyed or damaged by the flames.
CTA Controller Wei Pan and Beau Brown
The California Casualty CARES Committee also gave $20,000 to the CTA Disaster Relief Fund. The funds will help provide financial assistance to CTA members who have experienced significant losses due to the fires in California.
We also learned that Paradise Intermediate School (PINT) was one of eight schools in the Paradise area that were either destroyed or too damaged to hold classes. The staff (35 of whom lost homes in the fire) was forced to find a temporary facility, 20 miles away in a vacant hardware store in Chico.
Christy Forward (left) celebrating with Reiner Light, Camp Fire Education Administrator; Kat Kennedy, PINT teacher; PINT Principal Cris Dunlap; Larry Johnson, PINT Co-Principal
Knowing the emotional roller coaster that the administrators, teachers and employees have endured, our Field Marketing Manager Christy Forward, who spent hours helping people while the fire raged, arranged to give PINT a $7,500 School Lounge Makeover to make their days at school a little more soothing and relaxed.
The gift was announced January 17, and Principal Cris Dunlap (who lost her home) was moved to tears as she said, “We’ve focused so much on giving students a learning space and place to be with their teachers and friends. As educators, we put others ahead of ourselves. It’s so nice that California Casualty recognizes the valor of our teachers and everything they are doing to be there for our kids and to keep the district going.”
The finished makeover should be revealed later this month and will be relocated to the school in Paradise once repairs are finished.
Roxanne Dean and Beau Brown presenting CARES Check to Kevin Michelson, CPOMF President
Meanwhile, California Casualty continued our decades-long support of the men and women who wear a badge and uniform in California. In January, the California Casualty CARES Committee presented a $15,000 check to benefit the California Peace Officer’s Memorial Foundation (CPOMF) scholarship fund, which is available to family members of California peace officers who have died in the line of duty.
“As a child who lost her father in the line of duty, I am very thankful for the foundation to help me in continuing my education,” wrote one recipient. “I deeply appreciate your support towards the fallen officers and supporting their families, and I promise you I will work very hard and give back to others when I have completed my student teaching.”
“I take pride in being part of your foundation and am grateful to your contribution to my schooling,” wrote another.
CPOMF also funds and organizes the California Peace Officers’ Memorial and the annual commemorative memorial service in May. California Casualty is honored to support such a worthwhile organization that provides so much to the families of fallen officers.
Celebrations
Beau and Award for Teaching Excellence Recipients
One of the most prestigious honors in public education is the California Casualty Award for Teaching Excellence. California Casualty has partnered with the NEA Foundation for many years to present awards. This year, 46 instructors, the most ever, were recognized. Each awardee’s school received $500, and California Casualty CEO, Beau Brown, helped hand out the awards at the NEA Foundation’s annual Excellence in Education Gala in February.
For over two decades, California Casualty has provided $200 Help Your Classroom grants to educators across the country to help purchase supplies or educational materials. Each month, eight recipients are chosen, and we get dozens of thank
you cards every year. Recently, our Washington Sr. Field Marketing Manager, Michelle Hawkins, was able to present the grant to Robin H., in Port Angeles. Robin, who used the funds to purchase a label maker for her school district, said,
California Casualty Sr. Field Marketing Manager Michelle Hawkins with Help Your Classroom recipient Robin H.
“Every year the district orders supplies to stock up for the entire school year. I was able to contribute to our supply closet. It was very fun to win.”
We are proud of the support we give to the groups to which you belong.
TAKEAWAY:
See some of the ways California Casualty gives back to the groups we partner with at www.calcas.com/newsroom.
This Behind the Scenes has a different angle than in previous issues. Instead of highlighting what we do, we want to take a moment to show you an inspiring project that highlights what you do.
