We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Customer Care Representative, Rafael Romero
Rafael has been with us for almost 2 years and is based in our Colorado office.
Let’s get to learn Rafael!
What made you want to work in Customer Service at California Casualty?
I felt like a needed a change, for the better, from my old job. I saw California Casualty had a posting for this job, so I thought I’d give it a chance.
Ever since my first interview, I knew I really wanted to work here. During the interview process, before I was even hired, the recruitment staff and my managers immediately made me feel like family, and I can honestly say, it has been the same family-like environment ever since.
What is your favorite part about your job?
The very best part about my job is when customers call in hoping they can save some money on their policy and I end saving them hundreds at a time. At that point you can basically see their smile through the phone and it makes me really happy knowing I helped bring it to their face.
I love my job here because this is a company that has shown great appreciation for me and the work that I do to help our customers. I’ve never felt anything but valued since I’ve been here.
This is a very caring, team-centered environment and everyone is constantly looking to help each other and our customers.
What have you learned in your position at California Casualty?
To be honest, before I started working here I didn’t know anything about insurance. So in my 2 years, I’ve learned TONS of information about this industry. So much so, that it was almost overwhelming, but with all the resources available to me and awesome training we have, it has been much easier to compartmentalize everything.
What are your favorite activities to do outside of the office?
I really enjoy playing pool; I am part of the American Pool Association and really like playing in leagues and get to know new people!
I also love basketball, I have been a Lakers fan since I can remember and Kobe (R.I.P.) will forever be my idol.
Anything else you would like the audience to know about you?
in 2009, I joined the Army straight out of high school in Puerto Rico. Next thing I know I’m stationed in Ft Carson, CO, and getting ready to deploy to Afghanistan, where I spent a year. I got out in 2013 after I got married and had my daughter, Jaelynn, who is now 7 years old and in 2015 I had my son, Rafael, who is now 4.
I am currently working and going to school to get my accounting degree (I love numbers) and, thankfully, I am less than 20 credit hours away!
If you want to learn more about Rafael or are interested in a career at California Casualty, connect with him on LinkedIn! Or visit our careers page at https://www.calcas.com/careers
Each Memorial Day, we honor the service and sacrifice of all the brave men and women who have laid down their lives, and put them at risk, for our freedom.
Many Americans celebrate Memorial Day by hosting large parties with friends and family, while others choose to attend memorial celebrations and parades. This year; however, may look a little different.
Here’s how you can observe Memorial Day while staying away from the crowds:
Observe a Moment of Silence – Plan a time for you and your family on Monday to pause for a few minutes to honor those fallen and reflect on your gratitude for the sacrifices made by those heroes and their families.
Make a Donation to a Military or Veteran Charity Fund – If you would like to make a difference this Memorial Day, donating to a charity is one of the best ways you can help our military veterans and their families. There are all kinds of charities out there, so find one with a mission that you would like to support and give what you can, or donate straight on the VA’s website.
Visit a VA Cemetery –VA cemeteries will be open to the public throughout the weekend for friends and family members to visit and place flags and flowers on graves; however, the ceremonies, like the Wreath Laying Ceremony will not be. Most ceremonies will be streamed online this year. You can watch live by searching for the cemetery on social media on Memorial Day or visiting this link.
Visit the Veterans Legacy Memorial (VLM) Online– The VA, alongside the National Cemetery Association, has launched the VLM website to memorialize the 3.7 million Veterans interred in VA cemeteries to a digital memorial space by providing a VLM profile page for each Veteran. Families and friends can search for their veterans and create online memorials.
Watch PBS’s National Memorial Day Concert – The concert will be held on the eve of Memorial Day, Monday the 24th, at 8 p.m. EST. In previous years, the concert has been held on the U.S. Capitol’s West Lawn, but this year it will be a series of performances, stories, and special messages.
Show Your Support on Social Media– If you have friends or family that are in the military, dedicate a social media post for them to thank them for their service. If you don’t, but would still like to show your support, you share our Memorial Day graphic straight from our Facebook page.
Happy Memorial Day to all of our veterans and their families. Thank you for your service.
This article is furnished by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
Over the last months, we learned to (quickly) shift our communities online — or create entirely new ones where there were none before.
If there are any silver linings to this pandemic, a strengthened sense of connection definitely tops the list. It’s no surprise that the professionals we serve — educators, first responders, nurses, and peace officers — have so often been the ones building community and connection.
Here’s a round-up of some heartwarming and creative ways they’ve brought us together while we’ve had to stay apart.
Educators
Positivity parade. To cheer their students up, teachers across the nation have driven through their students’ neighborhoods in car parades, oftentimes in vehicles decorated with joyful signs, messages, and decorations.
Teacher memes. Parents have certainly had a crash course in homeschooling — and their reflections (and teachers’ responses) have led to some brilliant memes.
Keepin’ it real. This music teacher’s video went viral when she shared what it’s like switching to online teaching and learning.
Mask project. Two former school administrators launched a mask-making project to support their communities’ frontline medical workers.
Keeping kids fed. Educators across the country have made sure that no students go hungry during school closures.
Nurses
Dance as medicine. Lifting spirits while delivering excellent care, these nurses use dance to bring humor and positivity to their Covid-19 patients. Check out all five videos — we dare you to keep a dry eye!
Stepping up, showing up. School nurses have been answering the need in communities everywhere, whether by administering tests at Covid-19 testing sites, doing wellness checks on hundreds of students, or rounding up donations and supplies for other frontline workers.
Creative stress-busting. Nurses and doctors are using humor, dance moves, and creativity to stay sane, spread smiles, and promote safety.
#904RainbowHunt. Trying to cultivate hope in an uncertain time, an ICU nurse created a (now burgeoning) Facebook group for people to create, share and hunt for rainbows in neighborhood windows.
First Responders
Storytime with peace officers. To comfort and connect with kids during stressful times, law enforcement officers nationwide have been reading to kids virtually.
Cribs – firehouse edition. Firefighters give kids a personal virtual tour of their fire station — from the living quarters to the garage, fire engines and everything in between.
Heroes cheering heroes. First responders cheer on frontline healthcare workers in New York and Pennsylvania with sirens, lights and applause.
#HeartsforHealthcare. Firefighters and first responders are sharing the love — by parking their engines and cruisers in heart shapes — to show support for healthcare workers.
Times of crisis bring out both the worst and best in people. We’re ever grateful to our American Heroes for bringing their best to their communities and inspiring us all to find ways to connect to and support each other.
This article is furnished by California Casualty, providing auto and home insurance to education professionals, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Customer Care Representative, Lori Ryan
Hillary has been with us for 4 years and is based in our Colorado office.
Let’s get to learn Lori!
What made you want to work in Customer Service at California Casualty?
When I was applying for my job at California Casualty, I saw an exciting opportunity to work for a company that had “big corporation pay”, with the feel of a smaller “mom and pop” company, that was really focused on customer satisfaction and employee retention.
What is your favorite part about your job?
I enjoy the different ways in which I can impact my customers, whether it’s counseling them on coverage limits or just making the whole experience of dealing with insurance more enjoyable.
I LOVE working for California Casualty because I love our customers. We have such a unique and amazing customer base with our group members. I get to hear their storms of heroism, compassion, and commitment to community, all while helping them navigate and understand their insurance needs and how to protect their assets.
What have you learned in your position at California Casualty?
I’ve learned so much more about different communication styles and how to really reach people on their level, which has translated to me becoming a better communicator in my personal life as well.
What are your favorite activities to do outside of the office?
I enjoy yoga, hiking, crafting, and being a boy-mom to my 7 and 5-year-olds.
We like to get out and explore all that Colorado has to offer in the form of state parks, museums, and delicious food!
Anything else you would like the audience to know about you?
I like to thrift shop and enjoy painting and repurposing old furniture.
I’m a transplant from Texas who is addicted to coffee and makeup.
I love my job so much, I commute 45 miles to work (one way) just to get here! During that drive, I like listening to podcasts about History, True Crime, and Philosophy.
If you want to learn more about Lori or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers
In 2019, the lives of 307 law enforcement officers were tragically cut short. For the last several decades, in mid-May, upwards of 40,000 people would gather in Washington, D.C. for Police Week.
During the week, fellow officers, friends, and family members gather to honor and pay tribute to those who have made the ultimate sacrifice the year prior, like the 307.
This year, however, will be different than years past. We will not be there physically; no one will, but the memories of those lost will not be forgotten. Due to COVID-19 and social distancing guidelines, this year Police Week will pay tribute to their fallen heroes by holding their Candlelight Vigil virtually.
For 10 years, California Casualty has been a sponsor of the Top Cops Awards– and each year, members of our Partner Relations team have been given the opportunity to attend Police Week. Through these events we’ve had the privilege of really getting to know our Law Enforcement Officers, their families, and their brotherhood.
In past-years at the Candlelight Vigil ceremony we’ve held our candles side-by-side with these Law Enforcement Officers, their families, and loved ones. We’ve stood in awe and watched the entire field of the National Monument go dark, only to be illuminated with the glow of candlelight. We’ve recognized and paid our respects to those who have lost children, mothers, fathers, siblings, and friends, and we’ve cried alongside our Law Enforcement family, bleeding blue in support of their losses.
Like most events taking place in the world right now, this year will not look the same, but our fallen officers and their families still need that same support.
To commemorate the lives lost in the line of duty in 2019, and in support of our many friends in Law Enforcement, our team will be tuned in digitally to show our support and pay our respects. Join us online at 8PM EST on May 13th, 2020 to remember and honor those that have made the ultimate sacrifice.
For more than 50 years, Law Enforcement associations across the US have relied on and trusted California Casualty to protect their members superior auto and home insurance coverage.
We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Underwriting Team Manager, Hillary Brewer
Hillary has been with us for 20 years (yes, 20!) and is based in our Colorado office.
Let’s get to learn Hillary!
What made you want to work in Underwriting at California Casualty?
I became interested in Underwriting as soon as I started with California Casualty as a Customer Service Representative. I just think that risk analysis and risk management are very interesting topics!
What is your favorite part about your job?
I have the privilege of being a team manager to a fabulous group of people, including Underwriting Service Representatives and Underwriting Assistants. They all work so hard to produce quality work that supports our customers as well as other departments within the company.
I also get to work side-by-side with great CalCas leaders. Seeing their efforts is very inspiring to me. It’s also very fulfilling to be a part of changes that affect the company positively.
I love my job! I love working for a company that always does its best for its customers and for its employees. In some ways (that are good!) working for California Casualty feels like working with family.
I’m given the opportunity to do what I do best every single day.
What have you learned in your position at California Casualty?
What haven’t I learned at California Casualty?! Everything I know about the insurance industry, I’ve learned from my different positions here.
In addition to learning on the job, I have also had the opportunity to advance my education through secular classes. I have obtained 3 insurance designations so far, and keep working toward more knowledge.
What are your favorite activities to do outside of the office?
I enjoy long walks in the mountains and spending time with friends and family.
Anything else you would like the audience to know about you?
I have two cats and one cat-sized dog.
I like to cook and to bake, and have recently tried to master the art of making the perfect cupcake. While I have not been very successful in my cupcake-related endeavors, I am not giving up!
I also enjoy cross-stitching little gifts to give to my friends. 🙂
If you want to learn more about Hillary or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers
