We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company. 

This edition of the Employee Spotlight will feature our Customer Care Representative, Rafael Romero

Rafael has been with us for almost 2 years and is based in our Colorado office.

Let’s get to learn Rafael!

employee Spotlight


What made you want to work in Customer Service at California Casualty?

I felt like a needed a change, for the better, from my old job. I saw California Casualty had a posting for this job, so I thought I’d give it a chance.

Ever since my first interview, I knew I really wanted to work here. During the interview process, before I was even hired, the recruitment staff and my managers immediately made me feel like family, and I can honestly say, it has been the same family-like environment ever since.


What is your favorite part about your job?

The very best part about my job is when customers call in hoping they can save some money on their policy and I end saving them hundreds at a time. At that point you can basically see their smile through the phone and it makes me really happy knowing I helped bring it to their face.

I love my job here because this is a company that has shown great appreciation for me and the work that I do to help our customers. I’ve never felt anything but valued since I’ve been here.

This is a very caring, team-centered environment and everyone is constantly looking to help each other and our customers.


What have you learned in your position at California Casualty?

To be honest, before I started working here I didn’t know anything about insurance. So in my 2 years, I’ve learned TONS of information about this industry. So much so, that it was almost overwhelming, but with all the resources available to me and awesome training we have, it has been much easier to compartmentalize everything.


What are your favorite activities to do outside of the office?

I really enjoy playing pool; I am part of the American Pool Association and really like playing in leagues and get to know new people!

I also love basketball, I have been a Lakers fan since I can remember and Kobe (R.I.P.) will forever be my idol.


Anything else you would like the audience to know about you?

in 2009, I joined the Army straight out of high school in Puerto Rico. Next thing I know I’m stationed in Ft Carson, CO, and getting ready to deploy to Afghanistan, where I spent a year. I got out in 2013 after I got married and had my daughter, Jaelynn, who is now 7 years old and in 2015 I had my son, Rafael, who is now 4.

I am currently working and going to school to get my accounting degree (I love numbers) and, thankfully, I am less than 20 credit hours away!



If you want to learn more about Rafael or are interested in a career at California Casualty, connect with him on LinkedIn! Or visit our careers page at https://www.calcas.com/careers

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