When you purchased a California Casualty insurance policy, you received a valuable gift – free help if you are ever a victim of identity theft.
We realize that almost every stage of your life-journey can put you at risk for ID theft. From getting married, purchasing a new home, going to the hospital or registering children for school, your personal information can be grabbed by identity thieves and fraudsters.
When your personal identity has been taken, it takes an emotional toll and can cost thousands of dollars and many hours to resolve. The sooner you react, the sooner you can start regaining your good name and re-establishing your credit.
Having a trusted company walking with you can make all the difference. That’s why California Casualty offers free ID theft resolution services from CyberScout.
CyberScout is the nation’s premier provider of identity services, providing these services (and more):
Tax fraud support
Financial identity theft
Utility identity theft
Payday loan identity theft
Document replacement and break-in theft support
Travel identity theft
Child identity theft
California Casualty started offering the ID theft resolution services offered by CyberScout in 2006. At that time, few companies offered this type of help to customers, and many of those who did charge a fee. California Casualty wanted to make certain that all customers would receive identity theft resolution services at no charge and to make the process as simple as possible. Customers simply call the toll-free number for California Casualty, where a Customer Service representative verifies their policy and transfers them to CyberScout. CyberScout assigns a personal fraud specialist who works with our customers until the fraud problem is resolved. That means you have unlimited one-on-one access to a dedicated fraud specialist who will assist you in understanding credit reports, gathering evidence against the fraudsters, working to limit damages, and following up to make sure the problem has been cleared up.
With insurance from California Casualty, if you or a loved one’s personal information is compromised, you can rest assured that a CyberScout fraud specialist will get in the trenches to help speed the recovery process – placing fraud alerts, contacting creditors and sticking with you as long as it takes to restore your good credit.
CyberScout has actively helped 17 million households across the world with data theft resolution and education. Their testimonials say it all:
“We are very pleased with the help received after our credit cards and ATM card were compromised. We feel more secure after our CyberScout advisor’s help and advice.”
“My fraud investigator was an angel. She answered all my questions, assisted with calls and letters to retailers, assisted with a seven-year credit freeze and followed up with all closed accounts. She is truly knowledgeable, friendly and compassionate.”
If you fear you have been a victim of identity theft or an account takeover, you can take solace that you have the expertise of CyberScout, provided by California Casualty, to help you battle the criminals and restore your peace of mind.
TAKEAWAY:
Learn more about the FREE identity theft protection from CyberScout that comes with your insurance policies from California Casualty at www.calcas.com/Identity-Theft, or contact a customer care specialist at 1.800.800.9410 option 3.
Your satisfaction is very important to us. We want to work better for you, and we’re asking you to help us accomplish that goal.
For years, we have been measuring your customer service experience, and you have repeatedly given our Customer Service team a 99% satisfaction rating. The Service team celebrates when you tell us that we are meeting your expectations. When you say that we didn’t, they have reviewed their procedures, resulting in new programs, such as our call-back option to avoid long hold times during high call volumes, along with more online opportunities to manage your policies.
You’ve also aided our Claims department, which has implemented new technology to accentuate your customer experience. A major improvement has been the new electronic transfer of funds, providing customers much quicker financial assistance when there is a claim.
We feel it’s crucial that we maintain that level of service, and your insight is invaluable. That’s why California Casualty offers ongoing surveys to customers like you. What you think about what we are doing right, and where we fall short, makes a difference. All the feedback you provide is added to our Net Promoter Score.
The Net Promoter Score helps us stay focused on what you think is important. We review and share your open-ended comments with all levels of the company. You give us a benchmark of what we do right over time, and your constructive criticism helps effect change that benefits customers.
So far, we have completed 15 Net Promoter Score surveys.
“While the trend in the score over time gives some directional information, the real value of the survey is the specific written comments we receive. These highlight the things that we do well, but also show some of the interactions where we could have improved,” said California Casualty CEO and President, Joe Volponi.
Many of those sentiments from the Net Promoter Score are echoed in California Casualty’s Trustpilot reviews. Free and open to all, Trustpilot is considered the most powerful review platform with a mission of bringing people and companies together to create ever-improving experiences for everyone. Trustpilot has recorded more than 71 million reviews, connecting consumers to businesses and improving business engagement and collaboration with consumers.
Your 1,456 reviews of California Casualty on Trustpilot have provided us a real-time measure of what you are thinking. While a majority have been positive, others have assisted us in fixing areas where we fell short in giving you the ultimate customer experience. We invite you to read our Trustpilot reviews and give one of your own at www.trustpilot.com/reviews/calcas.com.
While more than 90% of you have told us that you would recommend California Casualty to family members or colleagues, we still are not satisfied.
We have recently added new ways to measure how we are living up to our promise to give you a great customer experience.
We are now asking you to take a short survey after talking with a Customer Service advisor, determining if we resolved your issue and if you would refer us to others. We are also asking anyone who contacts our Sales team if they were satisfied and if we met their expectations.
If you took part in one of these surveys, thank you.
Engaging with you – listening and learning – is all part of our effort to deliver the best insurance experience that our valued customers and group partners deserve. You work hard to make our communities better, and we appreciate all that you do.
We are an insurance company that cares. That means we are part of people’s lives when the worst happens, and how we handle the task is what makes us different.
TAKEAWAY: Please help us improve by completing the survey offered after contacting California Casualty. You can also find our Trustpilot reviews and connect with us via social media at our blog page, www.mycalcas.com.
“California Casualty really cares about me and understands me,” said Windsor, California high school teacher Renee DuVander.
Renee wrote a glowing review of California Casualty on Facebook after the Kincade fire forced her to evacuate in October.
“Attention Teachers: California Casualty is amazing insurance…I reached out to my renter’s insurance (calcas.com) and asked about being reimbursed for my evacuation expenses. They covered everything! From fuel and food to socks and underwear (we didn’t pack enough). I started the claim on Wednesday and the money is in the bank today (Friday). The company takes care of teachers and I strongly encourage you to get a quote from them ASAP.”
Renee learned about California Casualty about 10 years ago when one of the company’s Field Marketing Managers made a school visit. At the time, Renee was struggling with the high cost of insuring her car.
“The California Casualty representative said ‘let me work out some numbers and see if it’s worth switching.’ When she was done, she cut my auto insurance in half. Ever since then, I have been California Casualty’s biggest fan. I want to share the great customer service and benefits with as many teachers as I can,” she added.
The claims help and guidance she received from California Casualty during her forced exodus cemented her positive feelings. “The claims representative, Ashley, was so nice and thorough. She talked me through everything and even coached me on how to submit my expenses and receipts. The electronic funds transfer was so fast, just two days, and that really relieved the stress of how was I going to pay for all of my evacuation costs.”
Renee’s message to other educators is that California Casualty is a company that treats each person as an individual, understands educators, and delivers on its promise to protect them.
“I knew California Casualty would take care of me, and they did. I want all of my teacher friends to enjoy the same customer service and benefits that I do, and that’s why I am spreading the word,” she said.
California Casualty has been a partner with CTA since 1951, providing auto and home/renters insurance to educators with special benefits tailored to the teaching profession. Learn more about this valuable CTA member benefit, and what California Casualty might do for you, at www.CTAMemberBenefits.org/calcas, or visit www.calcas.com/CTA.
This article is furnished by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
The Board of Trustees of the Independent College Fund of New Jersey has named Alina Fayerman to the Board. Alina will actively work with the trustees to provide marketing expertise and support for the State’s independent colleges and universities. The trustees secure funding to contribute to student success, lifelong learning, professional preparation, and technology initiatives at the state’s 14 member institutions.
Ms. Fayerman is an Account Relations Manager at California Casualty, working to build relationships with first responder, educator, and nurse affinity groups, which in turn offer California Casualty Auto and Home/Insurance to their members.
Alina’s expertise in marketing and relationship building will benefit students and the independent college and university institutions.
Alina is a native of New Jersey and graduated from Drew University with a Bachelor of Arts degree in Sociology. Alina received a scholarship to Drew University, and she felt compelled to give back so others might have the opportunity for higher education that she had.
For more information, please contact Alina Fayerman at 917.432.9043 or afayerman@calcas.com.
Working alongside you is extremely rewarding for all of us here at California Casualty. Given the chance, we are thrilled to tout the benefits of membership to your organizations, donate to your schools, surprise you with our giving program awards, and take part in ceremonies recognizing all that you do.
Partner Relations members Lisa Almeida, Jana Charles, Inez Morales, Norma Alfaro and Christy Forward at CTA Presidents Conference
The Partner Relations California team members had the opportunity to connect with CTA presidents and greet longtime friends as they attended and hosted events for the CTA Presidents Conference. In support of our partnership with CTA, it was the team’s goal to make a difference for CTA leaders and promote the value CTA membership provides.
“It’s an honor for us to be able to celebrate and recognize the incredible dedication our chapter leaders give to their association members,” said California Casualty AVP Lisa Almeida.
Attendees received fun giveaways, with one lucky participant winning a VIP trip to a San Francisco Giants baseball game and another winning two 3-day passes to Disneyland.
California Casualty’s Partner Relations members Jeff Meyers and Roxanne Dean had an exciting opportunity to share the Outward Mindset program – one of our company’s newest initiatives to improve communication with fellow employees and our customers – with the Member Services Staff of the Association of California School Administrators (ACSA).
Introduced by a member of the California Casualty Advisory Board, Outward Mindset training is presented to all employees in our company, from Executives to Sales, Service, Underwriting and Claims. The premise is that by getting past “out of the box” thinking, we can better serve our customers while enhancing working relationships throughout all levels of our company.
ACSA Member Benefits consultants were interested in learning how California Casualty uses the program to improve our effectiveness with partners, such as ACSA.
“From the first time I went through this workshop, I fell in love with the fundamental principles involved,” said Jeff. These principles are powerful for our work, and helping the groups that we work with.”
California Casualty has been a longtime partner with ACSA, providing the auto and home insurance program as well as engagement tools to encourage membership. “Thank you for sharing the importance of an outward mindset to engage members,” an ACSA member wrote.
School Lounge Makeover winner Mary (second from left) with California Casualty’s Stephanie Whitmore and NSEA representatives
To round out our educator community efforts in this issue of Connection, let us introduce you to our latest School Lounge Makeover winner. Mary G., an English teacher and the librarian at Palmer Public School in Palmer, Nebraska, was thrilled that the staff will finally have a place to relax and rejuvenate throughout the school day. We will highlight the revitalized lounge (which is being designed now) in the next edition of Connection.
And, 18 years after the terrible 9/11 attacks, California Casualty joined educators, law enforcement officers, firefighters, EMTs and the general public at 11 memorial stair climbs, remembering those who died while saving others. From Maryland to Missouri and Colorado to California, our employees climbed and supported other climbers with water, snacks, and encouragement. In partnership with the National Fallen Firefighters Foundation, California Casualty is a proud sponsor of the climbs and donates to the NFFF survivor’s fund.
“This experience was emotional and moving,” said Field Marketing Manager Katelyn Kassel. “The time and effort put into coordinating the events and getting all of the firefighters to come out is a true testament to how much these men and women love what they do. I love our company and what we stand for, and how we are able to protect our first responders,” she added.
Left: Sandra Clemmons-Butler and Jackie Jones at the National Capital Region 9/11 Climb, Washington, D.C.; Right: Debbie Harris and Lorelei Seip at the Yellow Springs, OH 9/11 Stair Climb; Bottom: the California Casualty 9/11 Stair Climb team at Red Rocks, CO.
You can see an inspirational video of our participation at the Red Rocks, Colorado stair climb at our LinkedIn page.
It also protects your assets… if you have the right amount of coverage. In today’s world, having the right amount of auto insurance is imperative. The costs to repair vehicles are increasing, and many times accidents involve lawsuits.
If you do not have high enough liability limits and an accident victim chooses to pursue greater compensation for their injuries, your financial assets – such as your home, your savings, future earnings and even your retirement – are at risk. One serious crash could result in some serious financial distress, even bankruptcy. (Please read that again.)
How is that?
Well, your auto insurance is made up of the coverage limits you choose: Bodily Injury Liability (BI), Property Damage Liability (PD) and Uninsured Motorist Bodily Injury (UM).
The minimum liability insurance required varies by state, but generally, it looks something like this:
$25,000 bodily injury liability per person
$50,000 bodily injury liability per accident
$25,000 property damage liability per accident
That means if the insured driver is at-fault in a crash, their insurance would pay up to $25,000 to each person in the other vehicle(s) for injuries – up to a total of $50,000, and pay up to $25,000 for the damage caused to the other vehicle(s), public property, etc.
That might sound like enough, but considering the high costs of medical care, the amount someone might suffer in lost wages, and that the average vehicle now retails for almost $40,000, the at-fault driver could pay out-of-pocket tens of thousands of dollars (or more) above what their insurance would cover.
The Insurance Information Institute recommends each person carry at least $100,000 bodily injury protection per person, $300,000 bodily injury protection per accident, and $50,000 for property damage. If you have a lot of assets (a home, investments, vacation property) and a higher earning potential, you should buy even more protection ($250,000, $500,000, $100,000).
Don’t forget uninsured and underinsured motorist coverage (UM). It’s estimated that one out of eight drivers has no insurance, with many others carrying minimal coverage. You’ll want higher limits to pay for any injuries and damage to your vehicle if you are hit by one of these drivers.
Insurance companies urge everyone to purchase as much liability insurance as they can afford, and we are no different.
As your insurance partner, California Casualty takes seriously our obligation to inform you about important insurance gaps, and to offer higher limits (that cost very little for the protection they provide).
TAKEAWAY:
Call one of our customer care representatives at 1.800.800.9410, option 3 to review your current policy limits and discuss your coverage amount options.
“California Casualty really cares about me and understands me,” said Windsor, California high school teacher Renee DuVander.
California Casualty’s Partner Relations members Jeff Meyers and Roxanne Dean had an exciting opportunity to share the Outward Mindset program – one of our company’s newest initiatives to improve communication with fellow employees and our customers – with the Member Services Staff of the Association of California School Administrators (ACSA).
