by California Casualty | News |
One thing I love about working here is that I hear a story about how someone made a customer’s experience wonderful on a nearly daily basis. The folks here at CalCas take a great deal of pride in the care they give customers, and it shows when we receive letters like this, from Joseph and Hilary in Oregon (edited a bit to remove some personal information).
Fred –
My wife and I have been with California Casualty for many years and have always enjoyed your competitive rates. Not until recently have we had to deal with your claims department and to be honest hopefully we don’t have to again for some time as being in an accident is not fun.
However it is important that you know how AMAZING our experience was with the claims department. We had a bad accident which caused a tremendous amount of stress in our lives. It was quickly determined that we had a total loss and Richard took over our claim. He quickly reached out to us to informed us of how the process would work.
Richard kept the communication lines very open and we felt that we were truly appreciated as customers throughout the entire process. We felt that Richard went out of his way to show us that he and your company cared about helping us move past this unfortunate situation. Here are a couple of the things that really stuck out from our interaction with him however there were many other moments that he exceeded our expectations with his service……
-Our claim was on his desk to be processed on the 31st of January. We had a new car in mind that we were getting at a discount but must be purchased that day due to end of the month push. I informed Richard of this the morning of the 31st and asked how much our settlement would be for so that we could determine if this was the right choice for us. He moved us to the top of the pile and got the info back to me within about 3 hours. This allowed us to save a good amount on our new car purchase.
-Richard made the process of getting the funds released quickly very easy on us. He gave simple instructions of what he needed from us and informed us where we were at along the way and we now have the settlement check (much faster than anticipated I should add).
-I am not sure how much say Richard has but we were also very happy with the settlement amount and Richard’s explanation of how it was determined. This prevented in arguing back and forth about what we were entitled to.
Again there was more but we don’t want to go on too long. I know from our interactions that Richard is a great asset to your team and brings a real value to being a California Casualty client!
Richard told us in an email that he still holds onto “the belief that you pay premiums for coverage AND service”. Before this accident my wife and I didn’t believe this. We do now!!!!!
If we can give any other feedback on our service from your claims department (specifically Richard) please don’t hesitate to reach out to us.
Sincerely,
Two EXTREMELY satisfied clients
by California Casualty | Safety |
With winter winding down (finally!) – our thoughts are turning to spring and summer, and some of the damaging rain and storms that come with the changing seasons. Certain areas of the US are already seeing flooding from some of these storms, so we wanted to share some tips from the FEMA website for staying safe during a flood.
How to react if a flood is occurring near your home:
- Listen to the radio or TV for information
- Be aware of flash flooding, if there is a possibility of a flash flood, move immediately to higher ground
- Be aware of streams, drainage channels, canyons, and other areas prone to flash flooding.
If you must evacuate, attempt the following:
- Secure your home as much as possible. Bring outdoor items indoors, and move essential items to a higher floor
- Turn off utilities and the main shutoff points. Disconnect as many electrical appliances as possible. Do NOT touch electrical equipment if you’re in standing water.
- Do not walk through moving water. It only takes 6 inches of moving water to make you fall.
- Use a stick or cane to check ground firmness where you are walking
- Do not drive in flooded areas. Flood waters can sweep you and your vehicle away quickly
Driving in Flooded Areas
- If you find yourself driving in flood conditions, be aware that only 6 inches of water will reach the bottom of most passenger cars and can cause stalling
- A foot of water will float many vehicles
- Two feet of rushing water is enough to float away even heavy SUV’s and Trucks
We hope you never need to use these tips, but it pays to be aware of the dangers of flooding before they happen!
If you happen to have your own website or blog, you can add some cool widgets provided by FEMA by going to their site here and downloading them.
by California Casualty | Safety |
Here at CalCas, we’re not just concerned with your auto insurance or home policy, we’re also concerned with your overall financial health and safety! That’s why we partner with great companies like Identity Theft 911 to provide you with tools and information to protect your identity.
Tax time is a high time for scammers and scoundrels to strike. We have a great guide that covers 14 things you should do to protect your identity during tax season. If you want to download it – simply head over to our Facebook Page, make sure you’re a Fan, and download the full report. This is information we’re offering to Facebook fans only, as a way of saying thanks for connecting with us!
Click here to download the report!
by California Casualty | Firefighters |
At CalCas – we truly enjoy putting together programs that allow us to offer help to firefighters, educators, nurses, and peace officers. One such program was the “Help your Fire Station” contest we ran earlier this year.
In January, Mike Stopa, a firefighter and EMT (and also the VP of the Medina Township Firefighters Association) won $500 that his station will use to replenish their fire prevention materials.
For more information, you can read the newspaper article here. To keep up to date with upcoming contests, be sure to join us on Facebook or Twitter.
by California Casualty | Safety |
We’ve had a few posts concerning Impact Teen Drivers and our joint mission to educate teens on the dangers of distracted driving. To go along with that, we wanted to share this PSA from NASCAR Champion Eric Holmes discussing the dangers of distracted driving more in depth.
ARVE error: need id and provider
