We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Inbound Sales Representative, Kevin DeSousa
Kevin is a newer employee at CalCas, he’s almost been with us for a year and is based in our Colorado office.
Let’s get to learn Kevin!
What made you want to work as a Sales Representative at California Casualty?
I really just enjoy talking to people. It especially it feels great when you’re also assisting a customer with a necessity such as insurance.
California Casualty has a high customer satisfaction rating, and when you are training for Sales, it really shows. You start off learning that when you are on the phone with a customer you care about every single one of them and their needs, not just as customers, but as people.
What is your favorite part about your job?
Besides knowing that we’re helping our teachers, law enforcement officers, firefighters, and nurses! I enjoy really getting to know our customers, I talk to each person on the phone like I’m talking to one of my family members. I don’t want to under-insure my family and I also don’t want to over-insure my family; I want to make sure that everyone is paying for what they need to help take the best care of themselves as possible.
What have you learned in your position at California Casualty?
I have learned so much. Since getting hired on, I have a completely newfound respect for the insurance industry. Before it was just thinking that my car/house is covered from damage if something were to happen. But now, it’s much more than that, knowing what all the numbers mean and why certain people need certain coverages -not everyone needs the same coverage. Literally, within my first month here, I went home and redid my own insurance and made sure that I was covered correctly.
What are your favorite activities to do outside of the office?
I enjoy my family and my church family. Anytime we can all get together that is a good day!
I love going camping and enjoying the wilderness, I would say I go fishing, but I have yet to catch anything this season, so we’ll just skip that….
I have also enjoy working on updating my house and working in my yard with my small farm.
Anything else you would like the audience to know about you?
Been married 10yrs in August; we have an 8-year-old boy and a 4-year-old girl.
I am originally from New Hampshire and a HUGE Patriots Fan
I own a lot of animals on my small farm I have: 2 Dogs (1 Grand Pyrenees and 1 Husky), 7 Chickens, 3 Ducks, 1 Bearded Dragon, 2 Hermit Crabs, and 2 Guinea Pigs.
I am 100% Portuguese; for my childhood summer vacation most kids would go to Disney; I would go to the Azores and I LOVED it.
If you want to learn more about Kevin or are interested in a career at California Casualty, connect with him on LinkedIn! Or visit our careers page at https://www.calcas.com/careers