Spring is when we at California Casualty take a moment to reflect on the previous year and look forward to new ways of serving you.
We’ve just held 2019 kickoff gatherings in our Claims, Customer Service, Partner Relations, Sales and Underwriting departments. Teams came together to share experiences, discuss areas of improvement, and detail new initiatives, with the common goal of providing the protection and service that you deserve.
Exceptional customer experience is our priority. From implementing updated software, streamlined processes, and lessons learned, we are well-equipped for this year and the future.
Staying true to our 105-year history of personalized care, California Casualty is finding innovative ways to continue to follow our founding principles of putting the customer first, and delivering on our obligations with high ethics and business integrity.
In his 2019 message to the company, fourth-generation CEO, Beau Brown, highlighted how proud he felt watching employees come together for policyholders following the various disasters of 2018: Hurricanes Florence and Michael, damaging Rocky Mountain hailstorms, and deadly fires in California.
Beau recognized the concerted effort by everyone at California Casualty, saying, “While many of our employees did not directly talk to customers in the aftermath of these disasters, you all did your part to support what was a company-wide team effort to fulfill our promises. I am very proud of everyone who gave so much to serve the people we insure. Thank you.”
While other companies are focusing more on profits, we remain steadfast in our focus on you. As the year progresses, we’ll share more details surrounding the initiatives that will directly impact you as we improve our way of doing business. These will include easier-to-read policy documents, less paperwork, and quicker conversations as our systems improve. It’s how we plan to maintain some of the best Customer Service and Claims satisfaction ratings in the industry – which were 98 percent and 96 percent, respectively, for 2018.
Read more about California Casualty, our people and our mission to help others in our Annual Report, found at https://www.calcas.com/Our-Company.