Working hard to provide you great service is a core value at California Casualty.
One of the ways we ensure that we live up to your expectations is by following the California Casualty Code. Written in 1965, it formalized the beliefs of high ethical standards and quality of service to customers; ideas that were passed down from our founder, Carl G. Brown.
Reinforcing this tradition of ethics and accountability is California Casualty’s PRIDE (Personal Responsibility In Delivering Excellence) in the Code program. It recognizes employees who exemplify the key values contained in the California Casualty Code: Acting with Integrity, Fulfilling Our Promises, Providing Exceptional Service, Pursuing Excellence through Learning and Working as a Team. The award highlights the actions of employees who have gone above and beyond everyday expectations to benefit customers and fellow employees.
At California Casualty, every job is important and individual employee contributions make a difference to our success. The PRIDE in the Code program acknowledges and celebrates those who inspire us to greater levels of individual and collective achievement that, ultimately, result in a better experience for you.
Colleagues nominate others they see making a difference for customers and coworkers. Every three months, quarterly winners of the PRIDE in the Code are announced. This year’s recipients included Monique in our Underwriting department, who was nominated for Providing Exceptional Service when she made custom, personalized coasters for everyone in the unit; Jenny, from our Actuarial department, who was also cited for Providing Exceptional Service after mastering new coding techniques to create a more efficient rating program for the various states we insure in; Christopher, also an Actuarial department staff member, who was nominated for Providing Exceptional Service for optimizing efficiency for his team through his dedicated work to seamlessly transfer to a new and improved quoting platform (this took learning a new programing language and consolidating numerous Excel files into a single table) while he was on family leave helping take care of his newborn; and Karen and Susan from Learning and Development, who took time from their demanding workload to man the lobby area when a guard didn’t show up, ensuring the safety of employees and guests. Karen and Susan were nominated for Working as a Team.
Each year, one of the quarterly winners receives the annual Thomas R. Brown PRIDE in the Code Award, the second-highest honor in the company. It acknowledges a staff member whose actions have benefitted customers, the company, and colleagues.
In 2016, Dena, from our IT department, was chosen for the Thomas R. Brown PRIDE in the Code Award. She was nominated for stepping up to take on a project for our Claims department that impacted 4,000 policies. Without a fix, The Claims team would have had to manually update the policies – a task that would have taken months to complete. Dena tackled and completed the solution in just a couple of weeks.
Dena’s nominator said that her actions were a clear example of the special teamwork that many share at California Casualty, promoting the feeling that we are all working for something greater than ourselves, and that our role is important in that bigger picture.
Dena said the great culture at California Casualty, and so many people working to live up to the California Casualty Code, has made her 39 years with the company so enjoyable.
The 2017 Thomas R. Brown PRIDE in the Code Award recipient will be named soon at our company’s Town Hall Meetings. We will share their story in an upcoming issue of the Connection.
Learn more about the California Casualty Code and how it guides us to serve you better at https://www.calcas.com/our-code.
Read all the articles from this edition of the Calcas Connection Newsletter: