We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature Customer Service Representative, Matina Schmelz
Matina has been with us for 8 and 1/2 years and works in our Arizona office.
Let’s get to know Matina!
What made you want to work as a Customer Service Representative for California Casualty?
For me, family is always first – so the location, hours, and competitive pay and benefits matched the criteria I needed. Once I interviewed I knew this was where I wanted to be for a very long time!
What is your favorite part about your job?
I love talking with our customers! I love hearing their stories and servicing all of our audiences; the Educators who teach our children, the Police who keep my family and neighborhoods safe; the Firefighters who do so much more than fight fires, and our Nurses work long hard hours –all of our customers put others first before themselves in their work and, so I am happy to put them first. The best part of this job is knowing I’m protecting the people who protect me!
I can honestly say I love my job here. I’ve done customer service for over 30 years and here the difference is that the employees and customers that we work with daily are the best people on the planet!
What have you learned in your position at California Casualty?
I’ve learned that each of us truly do bring a set of tools and experience to the table, we can accomplish things we never knew possible. I can be very technologically challenged, but over the last 8 years, I’ve learned I can survive technology! Thanks to my coworkers, their patience, and the many tricks and tips they share, I have been able to get through so many new systems… I’ve learned to be patient with myself!
What are your favorite activities to do outside of the office?
I love staycations, getting pedicures with my daughter, BBQ’s and golfing.
Some of my other hobbies include doing home improvement projects, painting, and watching movies.
I also love moving furniture around, cleaning, and organizing!
Anything else you would like the audience to know about you?
I am blessed with a wonderful family; my loving husband Joe and two amazing adult children. Our daughter is currently attending the University of Arizona and is focused on her future career as a Veterinarian. Our son is a Firefighter and is always busy with projects! He just completed making his own kitchen cabinets and is now rebuilding a truck. They are both incredibly talented and amaze me with their strengths and determination and talents. I am so proud of them both. And to complete our family, we enjoy our German Shepherd and two fun-spirited cats!
If you want to learn more about Matina or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers