We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company. 

This edition of the Employee Spotlight will feature our Customer Care Specialist, Sarena Means

Sarena has been with us for almost 4 years now and is based in our Colorado office.

Let’s get to learn Sarena!

Serena Means Employee Spotlight


What made you want to work in Customer Service at California Casualty?

I heard it was a wonderful company that’s proven its place in the industry by being family-owned for 4 generations and in business for more than 100 years, and it definitely is!

People love working here and stay a really long time. I was so impressed with the tenure here. I’ve never seen another company with higher employee retention. It makes for a great family-like environment and culture.


What is your favorite part about your job?

I love my co-workers, I’ve never worked with better people, and we also have great customers. They love us and we love helping them!

Also, in my position here at CalCas, I feel like I have a lot of opportunities to be heard. I may not always get what I want, but I don’t ever feel belittled by my managers, or that I don’t have anything of value to contribute. The management is always willing to listen to me and my concerns. I feel like I’m important at California Casualty, and they give me the opportunity to do what I do best.


What have you learned in your position at California Casualty?

Looking back, I actually didn’t really know much about our affinity groups. We offer a lot of service to our community heroes and I’ve learned more than I ever thought I would about Teachers, and Police Officers, Firefighters, and Nurses.

You get to really know these people and what matters most to them, and it gives you a deeper level of respect for them and what they do every day to help us.


What are your favorite activities to do outside of the office?

I love my family and really enjoy all things with them. Movies, games, Sunday dinners, outside in the sunshine, any and all of it.

Life is changing for us right now. Our oldest moved out in November after buying her first house, and our youngest is going through the Air Force Basic Military Training. That means my husband and I are very new empty nesters and haven’t figured out what that means for us. We’re adjusting to a new normal, but it’s an exciting time!


Anything else you would like the audience to know about you?

My name is Sarena and I’m often teased by customers on the phone about having the same name as the famous tennis player; coincidentally, I actually played tennis in high school. Obviously didn’t go pro, but it was definitely a love of mine for a few years.

I was in an American Furniture Warehouse commercial circa 1999.

I love the Marvel movies, Harry Potter, and Lord of the Rings. I could watch any of the movies from any of the collections at any time and be completely entertained.


If you want to learn more about Sarena or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers

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