We have amazing employees at California Casualty. The Employee Spotlight is a new series aiming to highlight those talented individuals that make up our successful company culture and community. From human resource recruiters and learning and development trainers to claims adjusters, marketers, customer support specialists, partner relations, sales representatives, and beyond; each week, we’ll highlight a new team member, so you can get to know us better and see how our employees make us who we are as a company.
This edition of the Employee Spotlight will feature our Customer Care Specialist, Amber Ferrell
Amber has been with us for almost 4 years now and is based in our Colorado office.
Let’s get to learn Amber!
What made you want to work in Customer Service at California Casualty?
I love helping people!
With California Casualty insuring those that make the biggest difference in our communities (teachers, first responders, and nurses), there is an immense amount of satisfaction you receive knowing that you have made a positive impact on one of those customers. 🙂
What is your favorite part about your job?
My favorite part about working at California Casualty is that you are given the resources and support to accomplish your goals and to be successful in any role.
California Casualty is definitely a company that you want to work for until you retire. You have so many opportunities for internal growth, that anything is possible!
I love working here. Being a part of this organization makes me feel as though I am not only part of a team, but a family. Not just with my fellow colleagues, but with our customers as well.
What have you learned in your position at California Casualty?
Working in customer service I have discovered that every day is a learning experience, giving you the opportunity with each customer interaction to expand your knowledge and confidence.
I can honestly say, I learn something new every single day.
What are your favorite activities to do outside of the office?
I enjoy cooking and baking, gardening, DIY projects, camping and just getting away to the mountains whenever possible
Anything else you would like the audience to know about you?
I was born and raised in Colorado. I lived in South Florida for 11 years before returning home to Colorado. While in Florida I worked at a florist for 10 years, which is where I developed my love for plants and flowers. I will always appreciate how much a bouquet of flowers can brighten someone’s day
My husband and I have a serious passion for cooking. We enjoy taking cooking classes together and putting our skills to the test at home with our kiddos.
We also have a love for classic cars and we hope to one day buy a project car that we can restore.
If you want to learn more about Amber or are interested in a career at California Casualty, connect with her on LinkedIn! Or visit our careers page at https://www.calcas.com/careers