Today is America’s PrepareAthon, the culmination of FEMA’s National Preparedness Month. The idea is for individuals, communities and organizations to be prepared for six specific hazards:
It got us thinking; “How prepared is California Casualty?”
First, client and employee safety is paramount at California Casualty. Security systems are in place at all our service centers. The company conducts drills for fires and other possible occurrences – complete with trained safety personnel who help with evacuations and account for employees when safety zones are reached. These evacuation assistants are trained in first aid, CPR and the use of automatic electronic defibrillators (AED).
California Casualty has implemented a business continuity and recovery plan should an earthquake, flood, fire, tornado, power outage or winter storm adversely affect operations at one or more of our service centers. Managers carry contact information for every employee so they can be reached in an emergency. Systems are in place so that key personnel can operate remotely and phone and data systems can be shifted to service centers that have not been impacted. This minimizes inconvenience and potential disruption to policy holders.
Yearly table-top disaster scenarios are run to make sure managers know the procedures and backup systems they can utilize. In worse case scenarios, staff can be temporarily relocated to other services centers to maintain the continuity of service to clients. With service centers in Kansas, Colorado, Arizona and California, California Casualty has the redundancies and virtual call routing to maintain operations even if a service center is completely down.
California Casualty also has an emergency outreach plan for clients who may be affected by a disaster. Calls are made to areas that have been hit by flood, fire, tornado, hurricane or flood to make sure our insureds are okay and to expedite help with claims. Our Field Managers and Claims personnel respond to disaster areas to make contact with those insured with California Casualty and aid in their safety, relocation and recovery.
California Casualty works very hard to keep client information and data protected with numerous advanced data security protocols and monitoring. As an added layer of safety, every auto and home insurance policy includes free 911 ID Theft Protection.
Preventing tragedies is also a main concern. California Casualty strives to help our policy holders prepare for various disaster scenarios with many links and preparedness tips at our website’s Resources page.
Are you prepared? Today is the day to make sure with America’s PrepareAthon.