One thing I love about working here is that I hear a story about how someone made a customer’s experience wonderful on a nearly daily basis. The folks here at CalCas take a great deal of pride in the care they give customers, and it shows when we receive letters like this, from Joseph and Hilary in Oregon (edited a bit to remove some personal information).
Fred –
My wife and I have been with California Casualty for many years and have always enjoyed your competitive rates. Not until recently have we had to deal with your claims department and to be honest hopefully we don’t have to again for some time as being in an accident is not fun.
However it is important that you know how AMAZING our experience was with the claims department. We had a bad accident which caused a tremendous amount of stress in our lives. It was quickly determined that we had a total loss and Richard took over our claim. He quickly reached out to us to informed us of how the process would work.
Richard kept the communication lines very open and we felt that we were truly appreciated as customers throughout the entire process. We felt that Richard went out of his way to show us that he and your company cared about helping us move past this unfortunate situation. Here are a couple of the things that really stuck out from our interaction with him however there were many other moments that he exceeded our expectations with his service……
-Our claim was on his desk to be processed on the 31st of January. We had a new car in mind that we were getting at a discount but must be purchased that day due to end of the month push. I informed Richard of this the morning of the 31st and asked how much our settlement would be for so that we could determine if this was the right choice for us. He moved us to the top of the pile and got the info back to me within about 3 hours. This allowed us to save a good amount on our new car purchase.
-Richard made the process of getting the funds released quickly very easy on us. He gave simple instructions of what he needed from us and informed us where we were at along the way and we now have the settlement check (much faster than anticipated I should add).
-I am not sure how much say Richard has but we were also very happy with the settlement amount and Richard’s explanation of how it was determined. This prevented in arguing back and forth about what we were entitled to.
Again there was more but we don’t want to go on too long. I know from our interactions that Richard is a great asset to your team and brings a real value to being a California Casualty client!
Richard told us in an email that he still holds onto “the belief that you pay premiums for coverage AND service”. Before this accident my wife and I didn’t believe this. We do now!!!!!
If we can give any other feedback on our service from your claims department (specifically Richard) please don’t hesitate to reach out to us.
Just in time for Valentine’s day, one of our Field Marketing Managers, Rebecca Stumpf, has provided us with a great guest blog post. Did you forget to make that V-day reservation? Worried about crowded restaurants? Want to save money and have a fun dinner at home? Becky has your solution:
I have always been a fan of the fondue themed restaurants. Expensive prices, over-eating and a recommendation from a friend led me to the idea of having my own home fondue experience. The result, a wonderful meal at a reasonable price and none of the wait, tipping or other diners 3 feet away!
Start with a simple cheese fondue, one that includes a combination of cheeses such as Gruyere and Emmenthaler. Once prepared this is a great snack while prepping the main course. Set out vegetables, crusty bread and even cooked pieces of meat (salami, meatballs, etc…) to go with this fondue. A cheese fondue is easy and fun for kids, plus it’s a great incentive to get them to eat their veggies! *Ok, my kids like fondue, there are no guarantees your kids will too, but give it a try!
I have found that it’s best to coat the freshly shredded cheese with a flour mixture containing salt, pepper and paprika. Adding kirsch or cognac is optional as these can be expensive liquors. However, the liquor brings out a certain flavor that really makes this fondue pop. Try other cheeses and other spices to make a unique blend special to your family!
Now onto the main course of steak, filet and seafood! At first I was hesitant to trust my abilities to cook raw meat; chicken and seafood at home in a pit of boiling broth. What seemed like an invitation for sickness due to undercooked meat became a silly notion after successfully cooking my first chunk of filet!
I have tried two different ways of cooking raw meat fondue style: hot oil and hot broth. The hot oil fondue is also referred to as bourguignonne. There are many recipes on the internet that are as basic as hot peanut oil to more elaborate that have extra ingredients to give the oil a certain flavor. This method was good but I didn’t like that my kitchen smelled like a deep fat fryer for hours, seriously stinky!
Another option is to use hot broth instead of hot oil. My husband, kids and I like the Coq Au Vin recipe from the Melting Pot. Vegetable broth, red wine, garlic, mushrooms and green onions are the only ingredients to this fondue giving each piece of meat and/or seafood an enhanced richness, full of flavor. We like to serve the meat with Chantilly Cream, a mixture of sour cream and horseradish. You can find many other dipping sauce recipes online.
Now, if you haven’t already caught on, you will need two fondue pots or plan to be washing pots between courses. If this is your first fondue experience you may be feeling that something is missing if you don’t have the chocolate! Yes, you’ll have to clean a pot and prepare the chocolate; however this is the best part of the fondue experience! There are many great recipes online for chocolate fondue whether you like milk chocolate, white or dark or perhaps you want to add in caramel or something else to jazz up the fondue. Fruits, sweet-dense cakes like pound cake, marshmallows, and graham crackers are all good dipping items for chocolate fondue.
If you’re lazy like me, you might find that cleaning a pot only to make another fondue is just too much for one night. Typically I will pick up a fabulous dessert from my local bakery or grocery store. A beautifully decorated cupcake or cheesecake with a cup of coffee is just the right sweetness to end a great meal!
I am lucky that my children (4 years and almost 2 years) eat almost everything that my husband and I eat, so they had a great time with this meal. Prior to having kids my husband and I liked our romantic dinner at home and now we get to spend our Valentine’s Day with a couple of cute kiddos who appreciate good food and family as much as we do!
If you want to see Becky’s detailed recipes, check out our Facebook Page.
We also teamed up with Identity Theft 911 to provide all of our Facebook fans a great guide to protecting yourself at tax time. We’re not advertising just yet, so I wanted to give blog readers first crack at it. We’re going to share a lot of Fans Only content in the coming year – so click that “Like” button and bookmark that page! Go here to get the guide.
For many, the highlight of the Super Bowl is the commercials shown in between the game action. While a lot of people are saying the commercials were a bit of a disappointment this year – there were still a few gems shown last night.
After conducting a very informal and unscientific survey around the CalCas offices in Leawood, KS – I determined that the Volkswagen spot featuring a young Darth Vader was the favorite amongst employees.
What was your favorite ad? Share away in the comments or on our Facebook page.
