Imagine finding a contractor to repair your roof after a damaging storm, only to discover that you’ve been duped by a scammer. It’s a situation no one wants to face, yet contractor scams are on the rise, leaving unsuspecting homeowners with unfinished projects and empty wallets. Before you embark on your next project, whether it’s a home renovation or repairs following a disaster, it’s important to know the warning signs so you don’t become the next victim.
What exactly is a contractor scam?
You expect a contractor to provide professional repairs or updates to your home. However, when they make promises but they don’t deliver on them, that’s a scam. They intentionally mislead you. They might do a job that is substandard, overly expensive or they may not do the job at all. If your area is hard hit by a wildfire, tornado, hurricane, extreme weather or other disaster, be aware. Scammers posing as contractors may try take advantage of the situation.
Types of Scams
Pushy, door-to-door contractors
Beware of contractors who show up at your door, unsolicited. That’s the first red flag. When they are high-pressure salesmen, you know something is wrong. They can be very convincing, but don’t fall for discounts that only apply if you hire them on the spot. If you didn’t ask for their quote, chances are they are not the right contractor for you.
Out-of-state contractors
Some contractors chase storms to look for easy money. Be suspicious of anyone out-of-state who is offering a quote on work. Be especially careful of contractors working out of their vehicle rather than an office. An out-of-state contractor can be hard to contact if you have issues or work isn’t completed. Choose a local contractor instead.
Unlicensed and uninsured
Scammers may tell you they don’t need to be licensed to do the work. That’s not the case. Your state likely has requirements a contractor must meet. They need to be licensed, and they should be able to show you a license from the state contractor’s board. Double check the number that they show you with the board; scammers can sometimes present inactive licenses. A contractor should also have proof of insurance. If they don’t, that means you could be paying for expensive mistakes that they make.
No references and/or bad reviews
Ask for photos of previous work and customers you can contact. If a contractor cannot provide that, then it’s likely they are not legitimate. Also do a search online for the contractor’s name along with the word “scam” or “complaint.” Read the reviews. Check with the Better Business Bureau to see if there are complaints filed. You might find reasons not to hire this contractor.
No written contract
You should know in writing what work will be done for what price. When contractors don’t provide a written contract before work starts, that’s not professional. You should always thoroughly read the contract, including the fine print. Don’t sign it if you have any concerns. Never sign a blank contract.
Payment requires in full at the start
Don’t deal with a contractor who asks for payment in full upfront. Sometimes contractors require a deposit, but full payment should never be provided before work is done. Know that you can negotiate a reasonable downpayment; some states even limit how much that can be. Contact your state consumer protection agency to find out more.
Unusual forms of payment
Beware of payment requests for wire transfers, gift cards, payment apps, insurance checks, cryptocurrency or cash. Don’t borrow money from a lender they know. Scammers love these types of payments because they are almost impossible to get back. Beware of scammers who offer to help you qualify for FEMA relief for a fee. FEMA doesn’t charge fees, and you are better off doing that on your own.
Cost quotes on places you cannot see
Don’t let an unknown contractor inspect your roof and then tell you what must be done. Ask for pictures of places you cannot easily access, such as crawl spaces, ducts, your roof, etc. Then verify that those images are of your home. If it is a cost quote on an area that you cannot see, get several quotes from those you trust.
Promise of immediate repairs
If something sounds too good to be true, it probably is. Don’t believe a contractor who promises immediate repairs. There’s usually a timeline for quality work. Make sure the contractor you choose doesn’t cut corners by skipping steps to get repairs done right away.
Frequent unexpected expenses
Whenever there’s a construction repair job, there’s a chance of unexpected expenses. Your contractor may find mold, for example, when they work on your home. However, when there are frequent unexpected expenses or expensive ones, get a second opinion. You may find that these unexpected expenses aren’t real ones at all.
Low-grade materials
Make sure the material listed on the estimate is the material being used. Contractors can switch out low grade materials to save money and sacrifice quality.
No one on the job
If no one is on the job during working hours, that’s a big red flag. It could be that your contractor is using subcontractors that arrive after their day jobs. Or it could be that no one will show up to do your work at all.
Protect Yourself from Scams
You can take precautions to help prevent falling victim to a contractor scam. Here are some guidelines.
- Contact your home insurer. When your home is damaged from extreme weather or other disasters, your insurer will need to survey the damage before you get it repaired. They will help you prepare a claim and identify reputable contractors. Before you hire anyone, verify your insurance coverage. Don’t rely on a contractor to tell you what is covered.
- Get multiple quotes from local contractors. That way you’ll know if the price is in the ballpark. Remember that the lowest bid is not always the best. That contractor may be cutting corners. Also make sure you are comparing apples to apples. Pro Tip: use the BBB Get a Quote tool at https://www.bbb.org/get-a-quote.
- Do your research. Check references and ask for photos. Verify your contractor’s license and insurance. Read online reviews and look up your contractor on the Better Business Bureau.
- Get a written contract. Make sure it includes the contractor’s name, address, phone, license number, an estimated start and finish date, a payment schedule, the scope of work and cost of labor and materials. Make sure it also includes a written statement of your right to cancel the contract within three business days if you signed it in your home or in a location other than the contractor’s permanent place of business. Make sure it has no blank spaces that a contractor could fill in later.
- Guard your money. Never pay a deposit that is more than 25% of the total cost and never pay anything until materials are delivered to your home. Don’t sign over insurance checks to contractors. If you have any questions, contact your insurance agent. Don’t make the final payment until the job is complete.
- If you suspect a scammer, report them. You can report scams to the Better Business Bureau, the National Center for Disaster Fraud, and the Federal Emergency Management Agency (FEMA). You can also consult StopFraud.gov.
Your home is one of your greatest investments. Make sure it is covered with the right insurance.
This article is furnished by California Casualty, providing auto and home insurance to educators, law enforcement officers, firefighters, and nurses. Get a quote at 1.866.704.8614 or www.calcas.com.
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