One of the things I’m most proud of as a California Casualty employee is the dedication that we have to serving our customers. It’s part of the culture here – the needs of our customers are at the top of the priority list. That’s why so many of our customers have been with us for a long time. I recently received a copy of a wonderful letter from Jeanne B. – who has been a customer for 50 years. It’s nice to know that our company was able to help her out during a rough time. (paraphrased for brevity and to remove personal info)
Dear California Casualty,
In February of 2011, shortly after my husband’s death, I was driving to a doctor’s appointment in San Francisco when an impatient driver sideswiped my car.
I immediately called California Casualty, and was lucky to have my call answered by Shelly Brown. She handled my claim with kindness and professionalism, recognizing immediately that I was very stressed due to my recent loss. My car was beautifully repaired by one of our recommended body shops and looks like new.
I want to commend Shelly for her prompt action on my behalf, even interceding with Enterprise when they told me there were no rental cars available for less than $27/day. I ended up not having to pay them any money at all.
We have had our house and car insurance with California Casualty for nearly 50 years. Thanks for being there when needed!
I’m proud to be part of a company that does the right thing and takes care of the customers that place their trust in us. Have you experienced great service with your insurance company? If not, why not give us a call and find out what it’s like to have an auto and home insurance company that is dedicated to standing behind you?
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